Last Updated: April 16th, 2015
Mend VIP, Inc. (“Mend”, “we” or “us”) provides a new way for medical professionals (“Mend Medical Professionals”) to provide medical care to patients. In order to accomplish this, we have created and manage online (as well as on a mobile basis) case management applications (“App” or “Apps”) and related support and hosting services (the “Service” or “Services”).
1. What Information Do We Collect and How Do We Collect It?
At various times, you could be asked to provide information such as your name, email address, contact phone number or other information. Information collected is often defined as being either anonymous or personally identifiable:
Personally Identifiable Information refers to information that tells us specifically who you are, such as your name, email address, or phone number. Downloading and using an App may allow the Company to “recognize” you to allow us to personalize our service for you.
As is true of most apps and web sites, we gather certain information (such as mobile provider, operating system, etc.) automatically and store it in log files. We use this information, which does not identify individual users, to analyze trends, to administer the app, to track users movements around the App and to gather demographic information about our user base as a whole. We may link some of this automatically-collected data to certain Personally Identifiable Information.
Personally Identifiable Information
If you are a Mend Medical Professional, when you register with us via our Web Site or an App, we may ask you for some personally identifiable information, such as your first and last name, email address, home address, and other information. You may review and update this personally identifiable information in your profile by logging in and editing such information in your dashboard. If you decide to delete all of your information, we may cancel your account. We may retain an archived copy of your records as required by law or for reasonable business purposes.
Due to the confidential nature of the Service, we have structured the Service to limit access to any materials uploaded to the Service to only those users that you (Mend Medical Professional) authorize. Mend (and its employees) will not access or share any of the case management and other Content that you upload to the Service except with your permission to assist Mend Medical Professionals with certain limited technical problems or as otherwise legally compelled by a court order.
If you choose to allow an App to collect your location data, such location data will be available to Mend. In addition, if you have an account with Facebook, Twitter, Google+, LinkedIn, Foursquare or other similar websites (each a “Social Network”), your Social Network identity, including your public picture, may be associated with your location data.
If you send a “Do Not Track” request through your web browser, we may still collect and use your browsing data to improve security, to provide our Service and to generate reporting statistics, but in general we will not track other web sites that you may have visited.
Mend VIP, Inc. is the owner of the information collected through the Service.
No Information Collected from Children.
We will never knowingly collect any personal information from children under the age of 13. If we obtain actual knowledge that we have collected personal information from a child under the age of 13, that information will be immediately removed from any access. Because we do not collect such information, Mend has no such information to use or to disclose to third parties. Mend has designed this policy in order to comply with the Children’s Online Privacy Protection Act (“COPPA”).
2. How Do We Use Individual Information?
For Mend Medical Professionals, we use personal information mainly to provide the Services and may also contact Mend Medical Professionals regarding account activities, new version and product offerings, or other communications relevant to the Services. We do not sell or share any personally identifiable or other information to any third parties.
If you contact us by email or by filling-out a registration form, we may keep a record of your contact information and correspondence, and may use your email address, and any information that you provide to us in your message, to respond to you. In addition, we may use the personal information described above to send you information regarding the Apps and/or the Services. If you decide at any time that you no longer wish to receive such information or communications from us, email us at email@example.com and request to be removed from our list. The circumstances under which we may share such information with third parties are described in part (4) below.
3. How Do We Store Your Personal Information?
Storage of Individual Information
Mend operates or leases secure data networks protected by industry standard firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary, and only authorized individuals have access to the information provided by our Patients. Notwithstanding such measures, Mend cannot guarantee that its security measures will prevent its computers from being illegally accessed, and the individual information on them stolen or altered.
Your account is protected by a password for your privacy and security. You must prevent unauthorized access to your account and Personal Information by selecting and protecting your password appropriately and limiting access to your computer or device and browser by signing off after you have finished accessing your account.
Third Party Hosting, Serving and Storage
MEND MAY CONTRACT WITH A VARIETY OF THIRD PARTY SUPPLIERS/PROVIDERS/VENDORS/SOCIAL NETWORKS FROM TIME TO TIME, TO PROVIDE FOR MEND’S HOSTING, AUTHENTICATION, CREDIT CARD PAYMENT, SERVING, STORAGE AND TELECOMMUNICATION NEEDS, ETC., INCLUDING WITHOUT LIMITATION STORAGE OF OUR USERS PERSONALLY IDENTIFIABLE INFORMATION. MEND SHALL NOT BE RESPONSIBLE NOR LIABLE FOR, AND HEREBY DISCLAIMS, ALL RESPONSIBILITY AND LIABILITY FOR CULPABLE (INCLUDING WITHOUT LIMITATION NEGLIGENT) ACTS OR OMISSIONS BY ITS THIRD PARTY SUPPLIERS/VENDORS.
Mend has undertaken efforts to provide a HIPAA-compliant web storage solution in connection with its Services. We and our storage partners endeavor to comply with all government regulations regarding storage of protected health information. Neither Mend nor its partners, suppliers or vendors shall have any liability whatsoever if the web storage solution shall be deemed to be non-compliant, and no representation or warranty is made in connection therewith.
4. Do We Disseminate Any Personal Information?
We may use third parties to help operate and distribute our Apps, authenticate users and deliver products and services, and may share limited Personally Identifiable Information with our service providers, vendors, suppliers, and other third parties that provide products or services for or through this Service (such as Web Site or database hosting companies, authentication providers, address list hosting companies, e-mail service providers, analytics companies, distribution companies and other similar service providers that use such information on our behalf). Unless otherwise stated, these companies do not have any right to use the Personally Identifiable Information we provide to them beyond what is necessary for them to assist us.
We may disclose aggregate statistics regarding user behavior as a measure of interest in, and use of, our Service, our Apps and e-mails to third parties in the form of aggregate data, such as overall patterns or demographic reports that do not describe or identify any individual user or client.
Complying with Legal Process
Mend takes reasonable steps to ensure the privacy of data uploaded and may undertake to oppose any subpoena or court order for access to Mend Medical Professional data. Unless otherwise prohibited by law, we will notify you promptly in the event that we receive a subpoena or other legal process seeking access to your data. Mend reserves the right to use or disclose your Personally Identifiable Information and other information in response to subpoenas, court orders, warrants, or legal process, or to otherwise establish or exercise our legal rights or defend against legal claims or in the event you violate or breach an agreement with us. We may use and disclose your Personally Identifiable Information if we believe you will harm the property or rights of Mend, its owners, or others.
In the event Mend goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets as well as in the event of a bankruptcy, assignment for benefit of creditors or receivership, your Personally Identifiable Information may be disclosed and will likely be among the assets transferred. You may be notified thereafter via prominent notice on our web site for 30 days of any such change in ownership or control of your personal information. Mend further reserves the right to disclose, transfer or sell your personal information to companies who are affiliated with us in our sole discretion.
5. Do We Allow Foreign Use Of The Apps?
To the extent that you are accessing our Apps in the United States while domiciled outside of the United States, you acknowledge that the Personally Identifiable Information you are providing us may be collected and stored in the United States and elsewhere and therefore consent to the transfer of information to and storage of the information outside of your domiciled country and in the United States.
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