HIPAA Compliant Telemedicine Software | Mend Family Telehealth

HIPAA Compliant Telemedicine & Telehealth Software

Mend takes security seriously because your customers demand it. Regardless of government regulations, patients expect that their digital health records and information will be kept confidential and secure.

FaceTime and Skype are ubiquitous video conferencing platforms, but are they HIPAA compliant telehealth solutions? The answer is no. While these platforms probably maintain high levels of security and encryption, they will not enter into a Business Associates Agreement (BAA) with your organization.

Mend is an entirely HIPAA compliant telemedicine software solution and will provide a Business Associates Agreement. We are also happy to review and execute your organization's BAA.

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HIPAA Compliant Telemedicine Software

Mend is 100% secure, confidential, & HIPAA compliant telehealth software. Mend is also HITECH Act, E-Sign Act, COPPA, ADA WCAG 2.0, CAN-SPAM, TCPA, & 42 CFR Part 2 Compliant.

HIPAA Video Conferencing

With a secure link and a date-of-birth, you can instantly connect with your patients effortlessly using Mend HIPAA compliant telemedicine software. Mend telemedicine visits consistently average single digit no-show rates with no software downloads for patients to connect. Mend has an industry leading 99.85% successful connection rate (immediate support available in the rare case someone has trouble).

HIPAA Appointment Reminders
HIPAA Patient Appointment Reminders

Patient demographics and appointments are pulled automatically from your EHR. Mend sorts through your contact information and automatically sends appointment reminders via text, email, or phone with the day, date, time, address, provider, etc.

HIPAA Messaging
HIPAA Patient Messaging

Visits via HIPAA secure messaging are a huge convenience for patients and providers because there are fewer chances for cancellation. They are also a great way to drive revenue with questions or minor issues. Patients can start and pay for a visit from any device. Providers can then use the Mend HIPAA telehealth software platform to answer at their convenience.

HIPAA Patient Self-Scheduling
HIPAA Patient Self-Scheduling

Patients click a link on your website which routes them to a custom branded, fully integrated triage and HIPAA self-scheduling experience. With the most robust medical self-scheduling tool on the planet, Mend will route patients to the correct time, type, and provider. Patients can book any type of appointment securely: new, established, virtual, phone, etc.

HIPAA Intake Forms

Your exact forms are custom built into the Mend HIPAA compliant telemedicine platform. Based on the type of appointment, Mend knows which forms to send. The patient clicks a secure link via text and completes the forms effortlessly before they arrive. The forms then get sent to the EHR.

#1 Instant Patient & Staff Telemedicine Software Support

Mend is #1 customer rated for ease-of-use and customer service. With an average response time of 23 seconds, you, staff, or patients can get instant support early in the morning or late at night on the highest rated HIPAA compliant telemedicine software platform.

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Mend Testimonials

We are the #1 customer rated hipaa compliant telemedicine software.

"Overall it has been a really great experience! Easy, and helpful. I like that I don’t have to worry about whether I’m crossing any HIPPA issues. And everyone I’ve talked to at Mend is really nice and easy to work with."

Bethany D.

"“It’s great that I can use it on the computer, tablet and/or iPhone. I’ve used all different modalities and usually find iPhone or tablet works great though I do need the computer for complete functionality. The experience is the closest to a life-like face to face call — there’s no time delay and the image is quite stable for the most part. If I use my iPhone my patients tell me they see me looking directly at them. I love the fact that when my patients travel or when there are snow days I can still “see” them."

Carolyn S.

"We loveeeee Mend! The support reps are great and very knowledgeable. So far I like the fact that is almost self-explanatory; it’s user-friendly. It is very easy to teach others because of the ease of use. I have not found any faults with the software. Everything we have used it for has worked and have not had any problems with it. I love the fact that we can not only use if for telehealth but to send documents securely to patients and third parties. I really love that feature because we so often have patients that can’t get to our office to bring paperwork or forms we need. The best part is that is HIPAA compliant!"

Liza B.