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Mend PredictiveIQ: Accurately Predict No-Shows & Cancellations

Mend's PredictiveIQ is the industry's first-ever patent-pending Artificially Intelligent (AI) machine learning algorithm that predicts no-shows and cancellations before they happen with up to 99% accuracy.

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How it Works

Data

PredictiveIQ reviews basic demographic and appointment data easily accessible from your master scheduling system.

Algorithm

As soon as PredictiveIQ receives the appointment, an initial prediction is made with 90+% accuracy. The algorithms run millions of times to improve accuracy and make small adjustments specific to your organization.

Actionable

Your organization can now look at your schedule days or weeks out and understand what appointments are at risk of non-attendance.

Mend Engagement

Mend automatically engages low- and high-risk appointments differently. We pursue high-risk appointments intelligently to gather confirmations or cancellations, accomplishing as high as 99% predictive accuracy. All of the data is also communicated back to the master schedule.

Turn No-shows into Cash Flows

The combined average no-show and cancellation rate in the U.S. and globally is 23%. These wasted slots create wait times for other patients and affect the bottom line of almost every healthcare organization that schedules appointments.

That is the equivalent to losing
1 out of every 4 patients scheduled
Almost one full week per month
Just shy of three full months per year.

PredictiveIQ Fully Integrates with Mend Platform and Tools

It's not enough to predict. Once the risk is known, PredictiveIQ can automatically leverage the most advanced and comprehensive communication platform on the market.

Integrate Mend Digital Forms

  • If a patient completes their intake forms, they are 98-99% likely to attend their appointment
  • PredictiveIQ can move that data automatically into the EHR/PMS creating additional operational efficiency

Connect Patient Self-Scheduling and Rescheduling

  • Patients that self-schedule are less likely to no-show or cancel
  • Easy rescheduling allows patients to communicate better when they have conflicts to reduce no-shows and cancellations
  • Rescheduling with PredictiveIQ can bi-directionally integrate with the EHR/PMS for full automation while staff perform higher-value tasks

Telemedicine Adds Convenience for Patients and Providers

  • PredictiveIQ can intelligently offer HIPAA compliant telehealth to high-risk appointments
  • Telehealth appointments on Mend’s platform have extremely low no-show and cancellation rates
  • Mend has the most robust telehealth workflows with a 99+% connection rate and instant support available to both patients and providers

Hundreds of EHR/PMS Integrations

  • Mend offers exceptional EHR/PMS integration capability, including Epic, Allscripts, Nextgen, Athena, Echo Group and hundreds more. See All Integrations

Flexible Plans to Meet Your Changing Needs

Mend FREE Telehealth

Our most popular features available to providers for free! HD video Telehealth, screen sharing, secure chat, basic note taking, automatic patient reminders, and more. Launch your Telehealth program in minutes.

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Mend NOW Telehealth

All you love about Mend FREE plus custom branding, live technical support, smart patient alerts, and more. Launch your Telehealth program in minutes with a 7-day free trial and no commitments.

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Mend PRO Telehealth

Custom needs require custom solutions. Mend PRO offers full-service implementation, advanced workflows, patient self-scheduling, EHR/PMS integration, and more – all at an affordable price.

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View All Plan Features

Mend Testimonials

We are the #1 customer rated patient engagement and telemedicine platform.

It's fast and reliable. It's easy to use and has good quality. Saves time and helps see more patients. It helps the client connection when they are away. It saves time for patients and administrators. It's reliable and fast. Clients state that it's easy to use and like it. The company has worked with it for a few months and we all love it.

Damaris D

Mend is a very user-friendly software that provides secure telehealth options. We use the software on a weekly basis and it has been very effective. We love that the visits are time managed and that the video quality is good. We have had no issues with logging on or connecting in the 8 months of using the software. Increased ability for provider visits from a far.

Christina B

Easy for physician side. The Mend System for HIPAA compliant Telemedicine visits provides me with ease of use. The system tells me if patient has tested their connection. The program tells me how good the connection is based on color-coded bars on the screen. ability to visits when out of the office, evening and weekends. It adds availability to my practice.

John F

We loveeeee Mend! The support reps are great and very knowledgeable. So far I like the fact that is almost self-explanatory; it's user-friendly. It is very easy to teach others because of the ease of use. I have not found any faults with the software. Everything we have used it for has worked and have not had any problems with it. I love the fact that we can not only use if for telehealth but to send documents securely to patients and third parties. I really love that feature because we so often have patients that can't get to our office to bring paperwork or forms we need. The best part is that is HIPAA compliant!

Liza B

It's great that I can use it on the computer, tablet and/or iPhone. I've used all different modalities and usually find iPhone or tablet works great though I do need the computer for complete functionality. The experience is the closest to a life-like face to face call there's no time delay and the image is quite stable for the most part. If I use my iPhone my patients tell me they see me looking directly at them. I love the fact that when my patients travel or when there are snow days I can still see them.

Carolyn S

Overall it has been a really great experience! Easy, and helpful. I like that I don't have to worry about whether I'm crossing any HIPPA issues. And everyone I've talked to at Mend is really nice and easy to work with.

Bethany D

Professional, quick, easy. Easy to use. Easy to navigate the system. It's user-friendly. Easy to teach to the staff. It's easy for scheduling patients. The software is easy to navigate through. User-friendly.

Akilah D

Superior to other services. Ability to self-schedule, ability to communicate with patients via text and email, ability to adjust schedules with very little notice.

Mckenzie H

My doctor is at my finger tips, my patients can schedule on weekends. Forms are so much easier to work with.

Yadira V

Our providers love it! The program does everything we need it to do and more. Our staff love the ease of scheduling and canceling appointments and the potential use of the features.

Sonya B

#1 Instant Staff Support for PredictiveIQ

Mend is #1 customer rated for ease-of-use and customer service. With an average response time of 23 seconds, you or your staff can get instant support early in the morning or late at night.

Get Started With PredictiveIQ

Ready to start using Mend in your practice?

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HIPAA Compliant AI No-Show & Cancellation Prediction

Mend has patent-pending technology that is secure and HIPAA compliant while also being extremely easy-to-use. Mend is 100% secure, confidential, & HIPAA compliant electronic patient intake forms service for doctors. Mend is also HITECH Act, E-Sign Act, COPPA, ADA WCAG 2.0, PCI, CAN-SPAM, TCPA, & 42 CFR Part 2 compliant.

Learn More About HIPAA Compliance