Patient Appointment Reminders. Phone Call & Text Reminders | Mend Family Telehealth
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Patient Appointment Reminders

Add smart text, email, and phone call appointment reminders to crush no-shows. Mend patient reminders use multiple touches to eliminate the possibility of your patients forgetting their appointments.

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Smart Patient Engagement

The average no-show rate is 23% across the globe. For a 10 provider practice, that equates to at least $857,808 in lost revenue annually. 90% of text messages get read within 3 minutes. Mend’s innovative appointment reminder service for doctors will text and email or email and call so that there are always multiple touches, eliminating the possibility of your patients forgetting their appointments.

We all lead busy lives and the single biggest reason why patients no-show is conflicts or other reasons why they are not able to make the scheduled appointment. Use Mend to make it easy for patients to modify their appointments 24/7/365. Patients will love the convenience, and you’ll receive instant revenue growth from the reduction in no-shows.

    • Text & email reminders move no-show rates to 11-18%
    • Easy patient rescheduling that is integrated can further reduce no-shows by 2-8%
    • Reminders for any appointment type: office, kiosk, video, messages, home visits, phone calls, etc.
    • Automatic mobile number lookup
    • Integrated with your EHR/PM

The Most Robust Patient Reminder System

89% of patients surveyed said they are going to choose their healthcare organization based on conveniences like texting, self-scheduling, and rescheduling. Don't let your competition figure this out first. Invest in a smart patient reminder system and reap the rewards.

HIPAA Messaging
Automated SMS, Email, & Voice Appointment Reminders

Patient demographics and appointments are pulled automatically from your EHR. Mend sorts through your contact information and automatically sends patient appointment reminders with the day, date, time, address, provider, etc. Mend can look up phone numbers automatically to determine whether to send a text and email or a phone call and email.

HIPAA Appointment Reminders
Patient Self-Scheduling

Patient self-scheduling is now integrated, easy, and accounts for all the decisions staff needs to make to get the patient to the right provider, location, and appointment type. When patients can self-schedule, they are 50% less likely to no-show. This makes self-scheduling the perfect compliment to the Mend appointment reminder service for doctors.

HIPAA Patient Self-Scheduling
Conveniently Handle Cancellations & Reschedules

If you make it easy for patients to modify their appointments, expect another 2-8% reduction in no-show rates. For a 30 provider practice averaging $74 per visit, that's at least $560,000 in new revenue. The ROI is exponential for an appointment reminder application.

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Paperwork Sent Automatically

Digital forms can be sent automatically via text message and email based on appointment type from your schedule. As forms come in, Mend can put them right into the chart automatically. Our customers average 80% engagement rates with their digital forms and some groups are as high as 98%.

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EHR/PMS Integrated

Mend connects effortlessly with all the major EHRs or those that support HL7, API, or SFTP. Mend can grab appointment types from the EHR and automatically send out doctor appointment reminders and even appropriate paperwork. Medical appointment reminders can include cancellations and reschedules, which can be set up to also update the master schedule in the EHR or PMS.

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The Kitchen Sink

Your patient reminders will be fully branded and also include all the other features you've been seeking. Mend also includes post-visit surveys, bulk notifications, HIPAA secure messaging, recalls, calendar invites, multiple languages, location address to Google Maps, custom from, reply to, and reminder content, plus much more.

100% HIPAA Compliant Appointment Reminder Application

100% secure, confidential, & HIPAA compliant appointment reminder service for doctors. Mend is also HITECH Act, E-Sign Act, COPPA, ADA WCAG 2.0, PCI, CAN-SPAM, TCPA, & 42 CFR Part 2 compliant.

#1 Instant Patient & Staff Medical Appointment Reminder Support

Mend is #1 customer rated for ease-of-use and customer service. With an average response time of 23 seconds, you, staff, or patients can get instant support early in the morning to late at night.

Set Up Medical Appointment Reminders

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Mend Testimonials

We are the #1 customer rated patient engagement and telemedicine platform.

It's fast and reliable. It's easy to use and has good quality. Saves time and helps see more patients. It helps the client connection when they are away. It saves time for patients and administrators. It's reliable and fast. Clients state that it's easy to use and like it. The company has worked with it for a few months and we all love it.

Damaris D

Mend is a very user-friendly software that provides secure telehealth options. We use the software on a weekly basis and it has been very effective. We love that the visits are time managed and that the video quality is good. We have had no issues with logging on or connecting in the 8 months of using the software. Increased ability for provider visits from a far.

Christina B

Easy for physician side. The Mend System for HIPAA compliant Telemedicine visits provides me with ease of use. The system tells me if patient has tested their connection. The program tells me how good the connection is based on color-coded bars on the screen. ability to visits when out of the office, evening and weekends. It adds availability to my practice.

John F

We loveeeee Mend! The support reps are great and very knowledgeable. So far I like the fact that is almost self-explanatory; it's user-friendly. It is very easy to teach others because of the ease of use. I have not found any faults with the software. Everything we have used it for has worked and have not had any problems with it. I love the fact that we can not only use if for telehealth but to send documents securely to patients and third parties. I really love that feature because we so often have patients that can't get to our office to bring paperwork or forms we need. The best part is that is HIPAA compliant!

Liza B

It's great that I can use it on the computer, tablet and/or iPhone. I've used all different modalities and usually find iPhone or tablet works great though I do need the computer for complete functionality. The experience is the closest to a life-like face to face call there's no time delay and the image is quite stable for the most part. If I use my iPhone my patients tell me they see me looking directly at them. I love the fact that when my patients travel or when there are snow days I can still see them.

Carolyn S

Overall it has been a really great experience! Easy, and helpful. I like that I don't have to worry about whether I'm crossing any HIPPA issues. And everyone I've talked to at Mend is really nice and easy to work with.

Bethany D

Professional, quick, easy. Easy to use. Easy to navigate the system. It's user-friendly. Easy to teach to the staff. It's easy for scheduling patients. The software is easy to navigate through. User-friendly.

Akilah D

Superior to other services. Ability to self-schedule, ability to communicate with patients via text and email, ability to adjust schedules with very little notice.

Mckenzie H

My doctor is at my finger tips, my patients can schedule on weekends. Forms are so much easier to work with.

Yadira V

Our providers love it! The program does everything we need it to do and more. Our staff love the ease of scheduling and canceling appointments and the potential use of the features.

Sonya B