Patient Scheduling System & Patient Self-Scheduling | Mend Family Telehealth Software

Patient Scheduling System

Make it quick and convenient for patients to schedule or modify their appointments 24/7/365. With patient self-scheduling, your practice can expect a reduction in no-shows and instant growth in revenue.

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Patients Want Self-Scheduling

77% of patients surveyed want online patient appointment self-scheduling. 89% are going to choose their healthcare organization based on conveniences like texting, self-scheduling, and rescheduling.

You haven’t offered self-scheduling yet because you haven’t seen a solution that accounts for all the decision points staff have to go through to book the patient appropriately. You also want it to be easy for patients to navigate and fully integrated with your EHR/PMS schedule.

Well, we have good news for you. Patient self-scheduling is now integrated, easy, and accounts for all decisions staff needs to make to get the patient to the right provider, location, and appointment type. When patients can self-schedule, they are 50% less likely to no-show.

Mend integrated patient self-scheduling can account for all of the decision trees staff uses today to get the patient booked to the right provider and appointment type.

Feature-Rich Patient Appointment Scheduling

Use Mend to put your services on your customer's smartphones and digital devices. Monday through Friday from 9 AM to 5 PM is only 40 hours or 24% of a given week. Make it easy for patients to do business with you all 168 hours of any week with a patient medical appointment scheduler.

Patient Self-Schedules From Your Website

Patients click a link on your website which routes them to a custom branded, fully integrated triage and self-scheduling experience. With the most robust medical self-scheduling tool on the planet, Mend's medical office scheduling will route patients to the correct time, type, and provider.

Appointment Types

Mend can handle any appointment type currently available on your medical appointment scheduler. Appointment types can have varying lengths, complexities, etc. Appointment types can be in-person, kiosk, virtual / telemedicine, messaging, phone, or home.

HIPAA Patient Self-Scheduling

If you make it easy for patients to modify their medical appointment calendar, expect another 2-8% reduction in no-show rates. For a 30 provider practice averaging $74 per visit, that's at least $560,000 in new revenue.

Much, Much More

Mend has all the other features necessary to complement patient self-scheduling. Additional features include appointment reminders, digital paperwork, telemedicine, post-visit surveys, bulk notifications, messaging visits, recalls, patient status, payment capture, reporting, and more.


Your staff has many decision points to consider when performing medical office scheduling. They consider insurance, provider availability and specialization, appointment complexity, geography, age, and more when finding an open slot. Mend integrates the master schedule from your EHR or PMS and utilizes advanced technology to make these decision points easy. Patients can select their appointment effortlessly and Mend can sync the medical appointment calendar and master schedule automatically. It's like magic.

100% HIPAA Compliant Patient Scheduling System

100% secure, confidential, & HIPAA compliant doctor appointment app for patient self-scheduling. Mend is also HITECH Act, E-Sign Act, COPPA, ADA WCAG 2.0, PCI, CAN-SPAM, TCPA, & 42 CFR Part 2 compliant.

#1 Instant Patient & Staff Appointment Scheduling Support

Mend is #1 customer rated for ease-of-use and customer service. With an average response time of 23 seconds, you, staff, or patients can get instant support early in the morning or late at night.

Integrate Patient Appointment Scheduling Today

Ready to start using Mend in your practice?

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Mend Testimonials

We are the #1 customer rated medical telemedicine platform

"My doctor is at my finger tips, my patients can schedule on weekends. Forms are so much easier to work with."

Yadira V.

"Superior to other services. Ability to self-schedule, ability to communicate with patients via text and email, ability to adjust schedules with very little notice."

Mckenzie H.

"Professional, quick, easy. Easy to use. Easy to navigate the system. It's user-friendly. Easy to teach to the staff. It's easy for scheduling patients. The software is easy to navigate through. User-friendly."

Akilah D.