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How Do My Patients Complete Forms?

27 Apr, 2018

Form submission is one of the simplest parts of what we do at Mend, and we get a lot of questions about how that works in our system. Mend is designed to be the easiest way to request and receive paperwork from patients, and it’s also the simplest way for patients to complete new patient forms, patient registration forms, insurance updates, demographic details and more.

Healthcare is one of the last industries in America to hold on to paper and the standard for information collection. Our industries as a whole have shifted to electronic signatures, digitization, text and email for communication. Due to HIPAA and other security requirements, there has been a considerable amount of red tape in the way of advancing healthcare past archaic methods like paper, faxes, scanners and wet signatures.

Patient Forms Can Be Simple

Practices have been trying to go paperless for years, but it seems that the stacks of paperwork just continue to grow. The patient forms continue to grow in length, and the cost of materials and human capital for maintaining manual processes gets higher.

When people present to the office for a new patient appointment, they typically complete patient registration forms while sitting in the waiting room. If they aren’t completed in time for the appointment, the schedule gets pushed back while staff waits for demographic information and medical histories.

Patient information forms can create significant backlogs for practices, but it doesn’t have to be that way. With a few taps, staff can send new patient forms to patients on their personal technology, to be completed by the time they present for the appointment. The patient can view the forms after completion on their patient online portal, and the staff can avid considerable backlog in the waiting room. There is no more scanning information or manual entry of data. Mend takes care of all of that for you.

So How Does It All Work

Once we customize and build new patient forms, patient education, demographic updates, consents, or any bit of important data that a practice wants to collect, these forms can be pushed out to patients in one of two ways.

1) Tied to appointment type- Any time you schedule a specific appointment type, forms will be pushed to your patient that are appropriate for that visit type. New patients can receive intake packets while returning patients can be sent demographic and insurance updates. The set up is fully customizable, so only the forms that you select or identify for certain appointment types will be pushed out. This is built to your specifications.

2) Manually- Forms can be pushed out to patients without an appointment type trigger or as part of the booking process. This enables practices to send as many as they like without a requisite appointment scheduled in Mend. Additionally, it enables them to send different forms depending on the patients, rather than the type of scheduled appointment.

Once the customized forms are sent out, patients receive a text message and email with a link to the requested information. They click the link, enter a birthdate and are connected to their forms for completion.

Upon completions, the forms are pushed back to the Mend portal, where they can be reviewed or automatically integrated with your EMR.

That’s it.

The Impact Of Mend

Mend a telehealth company reduces overhead, manual labor and materials costs. We make it easier to get information from patients, and we shift the burden from your staff to our servers. With Mend, administration is easy.

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