Strength in Numbers
7%No-Show Rate
10M+Patients Using Mend
90%Patient Engagement Rate
500K+Monthly Virtual Visits
The Mend Story
Mend was founded in 2014 with one purpose: to revolutionize healthcare. At Mend, we fulfill this mission by leveraging sophisticated digital tools to seamlessly connect patients with healthcare providers.
We understand the continuous demand for improved efficiency and connectivity, especially as rising costs and inefficiencies threaten patient outcomes and organizational stability. To address those needs, we expanded our reach and brought Mend’s unparalleled tools and services nationwide.
Today, healthcare organizations in all 50 states utilize Mend to enhance patient communication and improve care delivery. Our partners yield remarkable results, including single-digit no-show rates which then drive improved clinical outcomes and increased revenues.
Join us in shaping the future of healthcare through cutting-edge digital solutions.
Explore our timeline below to learn more about our company’s evolution and milestones.
Doctors on Demand
Mend begins its mission to make accessing care easier. Members of the Baldwin Park community in Orange County, Florida can use the mobile app to quickly schedule a physician to meet them in their home or office.
No-Wait-Clinic
Mend opens the No-Wait-Clinic, reducing the time to care for patients who needed on-demand urgent care or family medicine services.
Mend Launches Telehealth
Recognizing that the need for greater access to care went beyond any one area, the Mend team introduces the first version of its HIPAA-compliant telehealth portal. Early users helped us develop the platform into a full suite of patient engagement and communication tools.
Scaling Our Platform
With the outbreak of the COVID-19 pandemic, Mend quickly scaled our platform to meet the healthcare industry’s need for fast, convenient remote care. By May, our average video visit minutes grew from 1 million per month to 1 million per day.
Growing New Solutions
In the first quarter of 2021, Mend supported more than 4 million appointments, with 300,000 video visits per month. We have continued to expand the tools available to our customers, including the industry’s first AI-powered solution for predicting patient no-shows. As healthcare providers seek to keep building stronger connections with patients, we will continue to support them with the best software and service.
Mend Introduces APP
Mend creates Automated Patient Payments - a modern form of payment collection that patients can understand and use quickly from their mobile device. With the growth in virtual appointments Mend’s APP solution helps make payment collection easy with less manual labor from staff.
Mend Hits the 10 Million Appointment Milestone
Mend reaches a milestone by successfully completing its 10 millionth successful appointment. The accomplishment highlights the effectiveness of Mend’s platform, which has redefined the way healthcare providers and patients interact and collaborate.