Telemedicine Benefits & How It Works | Mend Family Telehealth Software
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Launch a Telemedicine Software Platform Today with Mend Now & Mend Pro

Instantly launch a successful Telehealth program in minutes with Mend Now - 7 Day Free Trial (see below for pricing). Mend also offers enterprise telemedicine software solutions to help organizations get up and running quickly no matter the size of the operation.

The Benefits of Telehealth

Telemedicine benefits your organization because it allows you to connect with patients virtually from anywhere. Virtual visits are faster, cost less to conduct, and expand your geography enabling you to help more people.

  1. Mend telemedicine visits consistently average single digit no-show rates
  2. No special software downloads for patients to connect
  3. Industry leading 99.85% successful connection rate (instant support available in the rare case someone has trouble)
  4. Connect on a fraction of the bandwidth required by competitors while still maintaining HD quality video
  5. Patients and providers can be anywhere
  6. Any device with the Internet can connect

The path to single digit no-show rates is now a definite reality. Text and email reminders, easy reschedules, patient self-scheduling, and benefits of telemedicine software are the keys to instant revenue growth and helping more patients every day. Mend Now and Mend Pro allow you to launch the #1 telemedicine software platform fast to meet the needs of your patients.

How Mend Works for You and Your Patients

Put telemedicine to work within your operations and reap the benefits.

One
Click a Link To Connect (Patent-Pending)

With just the click of a link, Mend creates a secure connection to share video, files, photos, messages, data, reschedule an appointment, or collect forms. Patients can use any smartphone, tablet, or computer because logins and special software are not required.

Two
PredictiveIQ AI

With basic demographic and appointment data, PredictiveIQ is 90+% accurate at identifying both no-shows and cancellations days and weeks before it happens.

Three
Easy, HIPAA-compliant Video

Our HIPAA compliant audio and video is the foundation for reimbursable services. With Mend, you can be confident that your data is HIPAA secure. We meet or exceed all of the U.S. government's requirements without compromising ease-of-use.

Four
Appointment Scheduling, Rescheduling, & Reminders

No show rates are 20-40% globally. Intelligent email, SMS, and voice appointment reminders and links that allow patients to modify their appointments 24/7/365 without staff intervention will drastically decrease no-show rates and instantly grow revenue. By offering true patient scheduling that is fully integrated with your EHR/PMS, you can now book business around the clock.

Five
Digital Patient Intake Forms

Mend can help collect patient intake and other forms seamlessly from any device that can access the Web. Mend can automate consents, medical histories, photos of drivers licenses, insurance information, medications, reimbursable assessments, case management documentation, outcomes data, surveys, or any other piece of information you want to collect quickly and securely.

Six
Full Bidirectional Integration for Automation

Mend's cutting-edge integration technology can be applied to just about any EHRs or practice management system for telehealth, patient scheduling, appointment reminders, or paperwork. Options include PDF, fax, HL7, SFTP, API, and even AI integration capabilities.

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Telemedicine Pros & Cons

The patient experience is the most critical part of delivering telemedicine services. If it isn’t simple, patients won’t take part, and you will have invested in a system that doesn’t provide significant benefit to your practice. Let us take a look at the pros and cons of telehealth:

Pros
  • Virtual visits have single digit no-show rates on the right platform because of patient convenience
  • Virtual visits are faster and cost less to conduct, but in most cases reimburse the same
  • Virtual visits (video or messaging) instantly expand your services to any geography
  • Eliminate provider travel or capture uncompensated time providers spend with patients on the phone
  • Patient AND provider satisfaction increases making it easier to attract and retain both
Cons
  • Patients expect to connect without hassle*
  • Patients expect status updates if wait times arise*
  • Patients expect reliability*
  • Patients expect technical help right away*

*How Will You Handle Patient Expectations?
The convenience of telemedicine cannot be overstated, but it has to be matched with simplicity to be a truly valuable tool for your organization. Mend can SOLVE all of the above and more while adding considerable value to your daily operations.

Mend Pricing

Mend NOW Telehealth

7-day FREE Trial | $0 setup fee | $0 One-time Patient Import

Self service access to the #1 Telehealth platform. Launch your Telehealth program in minutes with a 7-day FREE trial and no commitments.

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Mend PRO Telehealth

Custom proposal to suit needs | Full service implementation

Affordable access to advanced features, custom workflows, premium branding, EHR integrations, and Mend telehealth implementation experts.

Request Demo

Mend Testimonials

We are the #1 customer rated patient engagement and telemedicine platform.

It's fast and reliable. It's easy to use and has good quality. Saves time and helps see more patients. It helps the client connection when they are away. It saves time for patients and administrators. It's reliable and fast. Clients state that it's easy to use and like it. The company has worked with it for a few months and we all love it.

Damaris D

Mend is a very user-friendly software that provides secure telehealth options. We use the software on a weekly basis and it has been very effective. We love that the visits are time managed and that the video quality is good. We have had no issues with logging on or connecting in the 8 months of using the software. Increased ability for provider visits from a far.

Christina B

Easy for physician side. The Mend System for HIPAA compliant Telemedicine visits provides me with ease of use. The system tells me if patient has tested their connection. The program tells me how good the connection is based on color-coded bars on the screen. ability to visits when out of the office, evening and weekends. It adds availability to my practice.

John F

We loveeeee Mend! The support reps are great and very knowledgeable. So far I like the fact that is almost self-explanatory; it's user-friendly. It is very easy to teach others because of the ease of use. I have not found any faults with the software. Everything we have used it for has worked and have not had any problems with it. I love the fact that we can not only use if for telehealth but to send documents securely to patients and third parties. I really love that feature because we so often have patients that can't get to our office to bring paperwork or forms we need. The best part is that is HIPAA compliant!

Liza B

It's great that I can use it on the computer, tablet and/or iPhone. I've used all different modalities and usually find iPhone or tablet works great though I do need the computer for complete functionality. The experience is the closest to a life-like face to face call there's no time delay and the image is quite stable for the most part. If I use my iPhone my patients tell me they see me looking directly at them. I love the fact that when my patients travel or when there are snow days I can still see them.

Carolyn S

Overall it has been a really great experience! Easy, and helpful. I like that I don't have to worry about whether I'm crossing any HIPPA issues. And everyone I've talked to at Mend is really nice and easy to work with.

Bethany D

Professional, quick, easy. Easy to use. Easy to navigate the system. It's user-friendly. Easy to teach to the staff. It's easy for scheduling patients. The software is easy to navigate through. User-friendly.

Akilah D

Superior to other services. Ability to self-schedule, ability to communicate with patients via text and email, ability to adjust schedules with very little notice.

Mckenzie H

My doctor is at my finger tips, my patients can schedule on weekends. Forms are so much easier to work with.

Yadira V

Our providers love it! The program does everything we need it to do and more. Our staff love the ease of scheduling and canceling appointments and the potential use of the features.

Sonya B

#1 Instant Patient & Staff Telemedicine Support

Mend is #1 customer rated for ease-of-use and customer service. With an average response time of 23 seconds, you, staff, or patients can get instant support early in the morning or late at night.

Start Integrating Mend Telemedicine Today

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100% HIPAA Compliant Virtual Visit Telemedicine Platform

100% secure, confidential, & HIPAA compliant telemedicine/telehealth platform that works. Mend is also HITECH Act, E-Sign Act, COPPA, ADA WCAG 2.0, PCI, CAN-SPAM, TCPA, & 42 CFR Part 2 compliant.

Learn More About HIPAA Compliance