Telemedicine Benefits & How It Works
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Telemedicine Benefits & How It Works

Savvy practices implement telehealth because the convenience for patients and ease-of-use with Mend produces single digit no-show rates. The average no-show rate is 23% across the globe. For a ten provider practice, that equates to at least $857,808 in lost revenue annually assuming $74 per visit.

The Benefits of Telehealth

Telemedicine benefits your organization because it allows you to connect with patients virtually from anywhere. Virtual visits are faster, cost less to conduct, and expand your geography enabling you to help more people.

  1. Mend telemedicine visits consistently average single digit no-show rates
  2. No special software downloads for patients to connect
  3. Industry leading 99.85% successful connection rate (instant support available in the rare case someone has trouble)
  4. Connect on a fraction of the bandwidth required by competitors while still maintaining HD quality video
  5. Patients and providers can be anywhere
  6. Any device with the Internet can connect

The path to single digit no-show rates is now a definite reality. Text and email reminders, easy reschedules, patient self-scheduling, and benefits of telemedicine software are the keys to instant revenue growth and helping more patients every day. Telemedicine works by reducing no-shows, generating hundreds of thousands or millions of dollars in immediate top-line growth.

How Mend Telemedicine Works

Put telemedicine to work within your operations and reap the benefits.

One
Click a Link To Connect (Patent-Pending)

With just the click of a link, Mend creates a secure connection to share video, files, photos, messages, data, reschedule an appointment, or collect forms. Patients can use any smartphone, tablet, or computer because logins and special software are not required.

Two
Easy, HIPAA-Compliant Video

Our HIPAA compliant audio and video is the foundation for reimbursable services. With Mend, you can be confident that your data is HIPAA secure. We meet or exceed all of the U.S. government’s requirements without compromising ease-of-use.

Three
Appointment Scheduling, Rescheduling, & Reminders

No shows rates are 20-40% globally. Intelligent email, SMS, and voice appointments reminders and secure links allow patients to modify their appointments 24/7/365 without staff intervention. The result is decreased no-show rates and instant revenue growth. By offering true patient scheduling that is fully integrated with your EHR/PMS, you can now book business around the clock.

Four
Digital Patient Intake Forms

Mend can help collect patient intake and other forms seamlessly from any device that can access the Web. Mend can automate consents, medical histories, photos of driver's licenses, insurance information, medications, reimbursable assessments, case management documentation, outcomes data, surveys, or any other piece of information you want to collect quickly and securely.

Five
Messaging & File Sharing

Text, photo, and file sharing between providers and patients are quick and easy with Mend. Communicating within your organization or with patients has never been easier. Plus, providers maintain full control over when a messaging encounter begins and ends.

Six
Full Bidirectional Integration for Automation

Mend’s cutting-edge integration technology can be applied to just about any EHR or practice management system for telehealth, patient scheduling, appointment reminders, or paperwork. Options include PDF, fax, HL7, SFTP, API, and more.

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Telemedicine Pros & Cons

The patient experience is the most critical part of delivering telemedicine services. If it isn’t simple, patients won’t take part, and you will have invested in a system that doesn’t provide significant benefit to your practice. Let us take a look at the pros and cons of telehealth:

Pros
  • Virtual visits have single digit no-show rates on the right platform because of patient convenience
  • Virtual visits are faster and cost less to conduct, but in most cases reimburse the same
  • Virtual visits (video or messaging) instantly expand your services to any geography
  • Eliminate provider travel or capture uncompensated time providers spend with patients on the phone
  • Patient AND provider satisfaction increases making it easier to attract and retain both
Cons
  • Patients expect to connect without hassle*
  • Patients expect status updates if wait times arise*
  • Patients expect reliability*
  • Patients expect technical help right away*

*How Will You Handle Patient Expectations?
The convenience of telemedicine cannot be overstated, but it has to be matched with simplicity to be a truly valuable tool for your organization. Mend can offer all of the above and more while adding considerable value to your daily operations.

100% HIPAA Compliant Patient Scheduling System

100% secure, confidential, & HIPAA compliant telemedicine/telehealth platform that works. Mend is also HITECH Act, E-Sign Act, COPPA, ADA WCAG 2.0, PCI, CAN-SPAM, TCPA, & 42 CFR Part 2 compliant.

#1 Instant Patient & Staff Telemedicine Support

Mend is #1 customer rated for ease-of-use and customer service. With an average response time of 23 seconds, you, staff, or patients can get instant support early in the morning or late at night.

Start Integrating Mend Telemedicine Today

Ready to start using Mend in your practice?

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