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Here is what some of our users say about Mend…
[Primary Care] “My doctor is at my finger tips, my patients can schedule on weekends. Forms are so much easier to work with.” – Yadira V.
[Behavorial Health] “Our providers love it! The program does everything we need it to do and more. Our staff love the ease of scheduling and canceling appointments and the potential use of the features.” – Sonya B.
[Gastroenterology] “Our doctor, staff, and patients love the convenience of virtual visits. This software is very user-friendly for the medical practice staff and the patient. The application of using it on any device such as a laptop, iPad or cell phone makes it very accessible for everyone. Our doctor can use this not only at the convenience of his office but the hospital or at home.” – Keena D.
[Pharmacy] “Literally took me about 5 minutes to set up myself and 2 children. Easy to use! Website design is professional looking. Ability to do telemed and billing of credit cards online.” – Caroline J.
[Behavorial Health] “good platform, available support. I like that there is a 24/7 support staff. I always have access to email and they are prompt to reply.” – Lynn H.
[Family Medicine] “Customer support is awesome. It is easy to use for most patients. It works well and allows our clinicians to see both the patient and their chart at the same time. Additionally, our staff is able to trouble shoot any in house problems or issues pretty easily. The schedule works well and is easy to use.” – Cheryl M.
[Behavorial Health] “Superior to other services. Ability to self-schedule, ability to communicate with patients via text and email, ability to adjust schedules with very little notice.” – Mckenzie H.
[Labratory] “Mend has been a huge help to us. I love that I can fill out documents in seconds, rather than minutes. The forms are returned quickly to me when finished by other signers. It is very clear to see what has been sent out, what is waiting to be completed, and what I can review. My paper work processing time has been cut down by hours a day. I am able to keep better track of my patient documents as well as what is processing.” – Sarah H.
[Psychotherapy] “It’s great that I can use it on the computer, tablet and/or iPhone. I’ve used all different modalities and usually find iPhone or tablet works great though I do need the computer for complete functionality. The experience is the closest to a life-like face to face call — there’s no time delay and the image is quite stable for the most part. If I use my iPhone my patients tell me they see me looking directly at them. I love the fact that when my patients travel or when there are snow days I can still “see” them.” – Carolyn S.
[Therapy] “Easy to use. Ease from laptop to cell phone which allows continuity with the session. The app utilizes less space than most apps.” – Rica A.
[Intake] “excellent high quality and very convenient. easy to schedule and register patients, and the ‘help’ option is great and very responsive get stuck while registering someone.” – Priya S.
[Office Manager] “Very intuitive system, easy to use. I LOVE the live chat option for customer service, rather than having to email or call an automated phone number. After a quick 45 minute online training, I was able to begin using successfully almost immediately with very few questions.” – Leah B.
[Multi-Specialty] “Professional, quick, easy. Easy to use. Easy to navigate the system. It’s user-friendly. Easy to teach to the staff. It’s very helpful for scheduling patients. It’s easy for scheduling patients. The software is easy to navigate through. User-friendly.” – Akilah D.
[Psychology] “I love it. Easy to setup. I like that the patient can download the app and I love the appointment reminders. The patient can be anywhere. We had a few firewall issues. But got it all worked out. Everything else is pretty much workable. No other issues.” – Kristin G.
[Supervisor] “Mend is a valuable asset to both our clinicians and clients. EaEase of use! Both our clinicians and our clients report the software is user-friendly. The mobile app is great for clients who do not have access to a traditional computer.” – Lauren C.
[Physician Liaison] “The platform is user-friendly as well as user intuitive. The provider to patient connection is great. The ease of use for both patient and provider. Connecting with the provider is far less difficult than past platforms. No password being required in order to log in for your appointment has been such a plus. The fact that the platform still works with lower bandwidth is also a plus. Providers having to duplicate appts as well as patient notes has been a small pain point, but this can be corrected by integrating with the practice’s EHR/EMR platform.” – Elizabth C.
[Free Multi-Specialty Clinic] “Knowledgeable and professional staff! Mend had been such a blessing to our Clinic! Access to Secure email and it allows our providers to have a visit with our patients from another location. Better patient care and follow up because of the ease of appts when the provider is not on site.” – Shanna K.
[Hospital] “Mend is a very user-friendly software that provides secure telehealth options. We use the software on a weekly basis and it has been very effective. We love that the visits are time managed and that the video quality is good. We have had no issues with logging on or connecting in the 8 months of using the software. Increased ability for provider visits from a far.” – Christina B.
[Behavioral Health] “The program is very user-friendly and extremely easy to navigate through. Very easy executing tasks, automatic reminders sent to patients and sessions never time out. Customer Support is always available to troubleshoot any problems or issues that occur. The only thing that I could say that I like least about the software is that it wasn’t available sooner.” – Angelica C.
[Pediatrics] “I like that the software is easy to use and navigate. Also, our patient’s like the convenience that it brings to them. So far I haven’t found anything that I don’t like. I get nervous if it’s been a few days since I’ve used it but I then I log on and see the ease of mend and am relieved.” – Lucy A.
[Front Office Manager] “We loveeeee Mend! The support reps are great and very knowledgeable. So far I like the fact that is almost self-explanatory; it’s user-friendly. It is very easy to teach others because of the ease of use. I have not found any faults with the software. Everything we have used it for has worked and have not had any problems with it. I love the fact that we can not only use if for telehealth but to send documents securely to patients and third parties. I really love that feature because we so often have patients that can’t get to our office to bring paperwork or forms we need. The best part is that is HIPAA compliant!” – Liza B.
[Behavorial Health] “Great customer service. Easy to operate, user-friendly. Great customer service first-time user. Easy to open and clear picture.” – Richard P.
[Behavorial Health] “It was great to receive immediate assistance when needed thru “Chat.” The “Help” is such a great option, especially when late at night and office is closed or during the weekend hours.” – Yassmin M.
[Regional Coordinator] “Wonderful instructor, Jessica. Kind and very astute to my questions. A true expert! The user interface has been well thought out for consumers who are not tech-savvy! The ability to grow our practice into a range of different medical fields by piggybacking off of existing practices and then offering telehealth sessions for their dual diagnosis patients who need our services for the best possible outcome. Each of our providers is also able to supplement their income on their own time as they wish to see patients remotely.” – M.C.B.
[Psychotherapist] “Overall it was has been a really great experience! Easy, and helpful. I like that I don’t have to worry about whether I’m crossing any HIPPA issues. And everyone I’ve talked to at Mend is really nice and easy to work with.” – Bethany D.
[Counselor] “It’s easy and reliable. Clients are able to connect easily and from most devices. They love that they can use an app and put the code in. Easy to set up and I can get client s from all around the state, not just in my area.” – Mario P.
[Chief Medical Officer] “Easy for physician side. The Mend System for HIPAA compliant Telemedicine visits provides me with ease of use. The system tells me if patient has tested their connection. The program tells me how good the connection is based on color-coded bars on the screen. ability to visits when out of the office, evening and weekends. It adds availability to my practice.” – John F.
[Counselor] “My experience with Mend has been great! I love that the Help Desk is so quick in responding to my questions. I can get help in the middle of a session if needed and it doesn’t take up a lot of time. Plus, the ease of access to clients who are in other counties or are homebound is wonderful! The majority of my clients really love the convenience of using Mend. Mend benefits me in that it is convenient to use for both me and my clients. Some of them don’t have access to mental health care in their area, so being able to log on their phone or computer and talk to a professional is very helpful for them (so they say). The team is very helpful, professional, and quick to respond to any of my needs or to the needs of my clients. I also LOVE that my clients can sign their documents electronically, which saves a ton of extra time and work on my part!” – Jennifer S.
[LPN] “User-friendly. When I needed assistance, staff helped right away! The software is easy to use; very user-friendly. If I have had any issues they have all been resolved easily/timely.” – Katie H.
[Therapist] “It’s fast and reliable. It’s easy to use and has good quality. Saves time and helps see more patients. It helps the client connection when they are away. It saves time for patients and administrators. It’s reliable and fast. Clients state that it’s easy to use and like it. The company has worked with it for a few months and we all love it.” – Damaris D.
[Clinical Support] “Nice program that will help eligible clients. Very easy to navigate and maintain contact with provider and client. Clients who qualify will be able to have their appointments in the convenience of their home.” – Nicolette P.
[IT Director] “We are very satisfied with this product so far. We are blown away with the responsiveness of our Mend implementation team. They have gone out of their way to customize the product for our specific needs and to train our staff as requested. We anticipate a reduction in our no-show rate.” – Carol H.
[Medical Assistant] “Love it! Very convenient! Saves time from going into the office. You can schedule after hours with the providers. It is face to face instead of over the phone.” – Lisaida S.
[Clinician] “Very intuitive! Excellent tool for working with clients and dependents. One stop “shopping” to get the telehealth work completed without any hassles and great customer support. Clients like it – for their privacy! When I have to reschedule (especially through the hurricane and aftermath), it can be done immediately!” – Judith M.