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Transforming Healthcare with A Fully Digital Healthcare Platform
Partner with the Best
Telemedicine Company to Bring
Your Care to Your Patients Fingertips

Why are we still using phones, faxes, mailings, and scanners? Is this 1982?

Welcome to 2018, Healthcare – It’s All Digital!

Mend is removing the word "can't" from virtual healthcare and asking "how" we can accomplish goals better and faster with a fantastic ROI. Much of the traditional healthcare system is broken, and we want pioneering providers like you to partner with Mend and be the solution. Let’s fix healthcare together by implementing our revolutionary Telemedicine software!

Mend enables patients and providers to connect via smartphone, tablet or computer using the best telemedicine platform on the market. Our state-of-the-art tools include telemedicine solutions that help increase patient access and patient volume while simultaneously eliminating clipboards, copy machines, fax machines, scanners and endless phone messages.

Simply put, Mend can increase patient volume, close gaps in care, and automate your workflow while enabling you to increase revenue, reduce overhead, and save time. We are a Telehealth company, and we offer a customized telehealth platform including customized branding, patient intake forms, and workflows to match your existing processes.

Common Problems Mend Solves Through Our Telemedicine Platform

The problems in hospitals and the healthcare industry are universal. Patient information is provided manually on paper and via phone, both of which require expensive human capital to manually input data into clinical and billing systems. It’s time to modernize healthcare communications with the #1 telehealth software platform.

Stop wasting human resources on manual data entry work that could be better applied to patient experience, care and outcomes. Mend is the leading telehealth software company, and we can easily replicate and simplify manual workflows with digital processes.
Are any of these problems plaguing your healthcare organization?

How Mend works:

  • How Mend Works 1

    1Click A Link To Connect

    Mend’s secure video connection can also share files, send messages, and collect any forms, photos, or data from a patient from any smartphone, tablet, or computer. Logins and special software are not required. Mend is simple-to-use telemedicine software that works with just the click of a link from a text message or an email.

  • How Mend Works 2

    2Easy, HIPAA-compliant Video

    HIPAA Audio/Video makes telemedicine reimbursable, and we are experts at telehealth reimbursement. With no logins or special software to download, patients and providers can be connected securely in seconds from any location using any device. Remember, Mend is the easiest platform to connect with patients, period!

    But Mend is more than just video... we've built an innovative virtual workflows that can accommodate scheduling, consents, payment and almost any other piece of information we need to share or receive from a patient.

  • How Mend Works 3

    3Messaging & File Sharing

    Mend wants to make fax machines and phone tag obsolete with HIPAA-compliant messaging and file sharing. Whether you want to communicate quickly within your organization or send information to a patient, just drag-and-drop into Mend and the recipient can access the information securely from any device.

  • How Mend Works 4

    4Instant Access To Patients

    Mend can help collect valuable health information from patients seamlessly via their smartphone, tablet or computer.

    Mend can automate consents, medical histories, reviews of systems, photos of drivers licenses, insurance information, medications, pharmaceutical compliance, reimbursable assessments, case management documentation, outcomes data, patient satisfaction surveys, or any other piece of information you want to collect quickly and securely. Mend has all the features you would look for in a telemedicine platform.

  • 5Full Bidirectional Integration for Automation

    Mend’s cutting-edge integration technology can be applied to just about any system including Electronic Medical Records, practice management systems, pharmacy management, lab information, case management tools, telemedicine insurance coverage or any other back-office or clinical operations systems-- even if there is no HL7 or API access.

    We are breaking down barriers with our telemedicine platform and creating fully customizable integrations.

The Future of Digital Patient Intake Forms and HIPAA Secure Telemedicine... Click, and It Just Works!

As the #1 telemedicine company, Mend has removed the technological barriers and mastered insurance reimbursement and regulations that may have stalled an existing initiative or caused your organization to compromise telehealth services and delay Telehealth software initiatives.
Full Reimbursement Support No Software No Logins Any Device
Full Reimbursement Support

No Software

No Logins

Any Device
  • Audio/Video & Messaging Visits
  • Screen Sharing & Canvas
  • Mobile Friendly
  • Multiple Kiosk Modes So Providers Can Be Remote
  • 100% Multilingual Patient Education & Support
  • Telemedicine insurance coverage, Reimbursement Consulting & Support
  • Co-branding
  • Patent Pending
Telemedicine platform technology - the gateway to the future of HIPAA secure digital healthcare has proven to drastically reduce No-shows & Cancellations. The convenience of telemedicine software platforms keeps patients engaged and compliant while enhancing the overall provider experience.
Which one do you want? or
To do Telehealth correctly, you need more than just the best telemedicine software. You need the #1 telemedicine company that will help you every single step of the way.
The Benefits of a Telehealth Platform and Return on Investment (ROI)

Patient Communication & Engagement On Steroids – Electronic Patient Intake Forms

Pick A Side - Eliminate Manual Data Entry
One piece of paper can cost as much as $5+ in human capital, errors, etc. Patient intake paperwork and forms cost $45-$50 per patient on average
Engagement that no other company or patient portal can solve for your healthcare organization...
Digitize ALL Of Your Intake Paperwork, Patient Payments, Forms, Consents, & Phone Calls
Let us develop customized telemedicine solutions to fit your company today. We do all the heavy lifting, and you reap the rewards.
You Got Into Healthcare To Help People, Not To Chase Paper Intake Forms All Day
As many as 60% of referrals go unscheduled because of paper, mail, and fax resulting in the loss of hundreds of dollars for each missed patient.
Providers fill out an average of 20,000 forms every year and spend 16.6% of their time on non-patient-related paperwork creating an opportunity cost of $250,000 per year.
Leveraging technology and adequately utilizing automation can add the equivalent of 2.34 FTEs for each full-time physician and increase RVUs from 5,750 to 8,250. The addition of 2,500 RVUs annually can generate as much as $550,000 in additional revenue per year, per physician — without extra overhead.

Payers: Modern Member Engagement = Substantially Better Outcomes

The way health plans communicate with their patients costs millions every year. Mend replaces outdated methods by meeting members where they are—on mobile phones, tablets and PCs.
Mend handles complex workflows for referrals, patient intake forms, education, training, clinical assessments, treatment plans, income verification, and much more. Telemedicine technology can provide companies with the most value when utilized for OUTCOMES.

If you’re Not Investing in Patient Engagement Technology today, you will Be Left Behind.

Mend is an affordable, easy-to-implement, low-impact telemedicine software solution to begin the process of modern member engagement unlike any other available today.
  • Health Risk Assessments
  • Opioid use
  • Diabetic and pre-diabetic members
  • Nicotine, COPD, Asthma
  • NPS, HCAHPS, CAHPS, Health Outcomes Survey (HOS)

  • Hospital discharge follow up appointments
  • NCQA & URAC Accreditation
  • HEDIS, CAHPS, & HOS
  • And much more

Mend Mend ROI - The Smart Business Decision

How many No-Shows, Cancellations, After Hours, and/or Missed Visits per day?

Missed Revenue Opportunity

How many pieces of Paper do you transcribe, file, and/or scan per day?

Wasted Staff Time

How many Secure Messaging visits per day?

Incremental Revenue

How many Patient/Client visits per day?

Clinical Assessment Revenue

Paperless Automation

Paperless Automation
  • 🖥Mend can digitize and automate any paper or phone workflow that requires manual effort.

    Patient intake form examples: Referrals, orders, leads, demographics, insurance, credit card, agreements & consents (e-signature & multi-signature forms), medical histories, and more.

    Clinical form examples: HPI, ROS, delivery of clinical summary/education back to patients, satisfaction surveys, and more.

    Other examples: treatment plans, income verification, satisfaction surveys, appointment reminders, photos, videos, and other electronic files.

    Mend is also a fully integrated, bidirectional telemedicine platform with clinical and billing management systems.

Paperless Automation

24/7/365 Leads or Referrals

24/7/365 Leads or Referrals
  • 💸Go Ecommerce and allow referral sources or new patients to engage anytime

    Make it easy for new business to arrive at your door, 24/7/365. Often, when it's the most convenient time for a new patient to call, the line is busy, or it goes to an answering service. Mailing patient intake forms is also unreliable. Some patients book multiple appointments until they find what works best for them, potentially leaving you with a no-show. Make it easy to attract new business and ensure patient engagement and satisfaction with our customized telehealth software solutions!

Automated, Billable Clinical Assessments



Automated, Billable Clinical Assessments
  • 📝Mend has billable, computerized clinical assessments that don't bottleneck your staff like paper forms

    Our telemedicine platform uses technology to integrate itself with your schedule and EMR so patients can complete their clinical assessments before arriving at the office. Patients complete forms on their mobile devices and Mend puts it right into the chart like magic. They are also scored and include any essential coding information.

    If someone doesn't complete them or have access to a computer or mobile device, we have multiple kiosk modes to accommodate. Assessments can provide additional revenue while also significantly enhancing the patient's records and your health provider's clinical decision making.

Refills Taking 3 Calls or More

Refills Taking 3 Calls or More
  • 💊Scale the pharmacy with less human capital using engagement technology.

    The patient doesn't like playing phone tag, and all the manual work being done over the phone is costing you a small fortune. There is a better way – digital patient intake and order forms!

    Push consents, refills, shipping, and outstanding balances right to the patient's email and mobile 24/7/365.

    Stop wasting so many valuable resources on intake forms, refills, and assessment paperwork - the margins are thin enough. Instead, focus on service, outcomes, and other more productive activities.

Refills Taking 3 Calls or More

How many Refills per day?

Wasted Human Capital

Patient Messaging Visits

Patient Messaging Visits
  • 📧24/7/365, Ecommerce messaging visits for minor issues and questions

    Visits via messaging are a huge convenience for patients and providers because there are fewer chances for cancellation. They are also a great way to drive revenue with questions or minor issues. Patients can start and pay for a visit from any device. Providers can then use the telemedicine software platform to answer at their convenience.

    You always remain in full control by setting a triage, allowing staff and providers to communicate in a single message, and finally closing out the virtual messaging visit when it's done.

Patient Messaging Visits

Patient/Member Surveys


NPS, HCAHPS, CAHPS, Health Outcomes Survey (HOS)
  • NPS, HCAHPS, CAHPS, Health Outcomes Survey (HOS), Health Risk Assessment (HRA), & More

    Get feedback from your patients or members easily. We'll prioritize input and provide complete reporting capabilities. Use a survey template or create your own.

    Get instant results from members. We average 75% engagement, and some organizations reach rates as high as 98%. Imagine 10 times the engagement at a fraction of the cost.

    Create dynamic surveys that also push patients or members to leave a review on favorite websites like Google, Facebook, Vitals, Yelp, and more.

Which one do you want? or

Consolidate Multiple Tools

Consolidate Multiple Tools
  • 🛠Too many point-based solutions? Consolidate with Mend and save $$$.

    Consolidating point-based solutions could mean thousands of dollars of savings per month while simultaneously improving the patient experience and simplifying operations for staff.

    Mend can grow with you and support new initiatives involving communication and care.

    Walk by your staff's screens... how many different tabs and applications are open? How many separate logins and monitors do they need to do their job? All of these different point-based solutions create too much multi-tasking, which is destroying productivity and job satisfaction.

Consolidate Multiple Tools

SMS, Email, & Phone Reminders




Intelligent Appointment Reminders
  • 📅Add smart text, email, and phone call appointment reminders to crush no-shows.

    A 25% no-show rate plagues all healthcare. Our telehealth platform sends appointment reminders via text message, phone, and email. Perhaps you only have phone numbers and aren't sure if the numbers are mobile. The software platform is designed to automatically check if a number is mobile or a landline. If it is a mobile number, we can send SMS. If it is a landline, the system will call them.

Price - Extremely Affordable

Price - Extremely Affordable
  • 💵An enterprise-grade solution doesn't have to cost a fortune!

    Prices starting as low as $99. . We're not the most or least expensive telehealth company, but we are the most capable and secure telehealth solution. We deliver far more value than any other telemedicine company.

    You don't need a huge budget to get started. Contact us now and we'll get you up and running quickly on the #1 rated telemedicine software company, Mend.

Digital Healthcare: Invest in Your Future

Invest in Your Future
  • 📱If you're not investing in engagement and communication solutions, you will be left behind.

    Baby boomers are spending more and more time online. Millennials, Gen Y, Gen Z, and Centennials are going to demand modern, virtual engagement and will choose their healthcare companies based on convenience and technology.

    Mend is affordable, and you can start small.

Invest in Your Future

MACRA:MIPS/APM Initiatives
+/- 4-9% Revenue

Patient engagement has a direct correlation to outcomes performance. Engaged patients have far better outcomes and at a lower cost.
 

Assessments

   

Telehealth

   

Secure Messaging

   

Patient Education

   

Patient Generated Health Data

   

& Much More

   
Mend helps with the following MACRA:MIPS/APM initiatives, Patient Centered Medical Home (PCMH), Accountable Care Organizations (ACO), Comprehensive Primary Care Plus (CPC+) and so much more:

Improvement Activities (15%)

  • Offer Telehealth
  • Complete Depression screening - telepsychiatry
  • Use of certified EHR to capture patient reported outcomes
  • Monitor unhealthy alcohol use
  • Evaluate Tobacco use
  • Assess the patient experience of care through surveys, advisory councils and/or other mechanisms.
  • Provide 24/7 access to eligible clinicians or groups who have real-time access to patient's medical record
  • Leadership engagement in regular guidance and demonstrated commitment to implementing changes for improvement
  • Integration of patient coaching practices between visits
  • Improved telemedicine services, practices over platforms that digitally engages patients pre-visit
  • Improved practices that disseminate appropriate self-management materials
  • Implementation of practices/processes for developing regular individual care plans
  • Implementation of medication management practice improvements
  • And many other initiatives within this factor

Quality Performance (60% in 2017 / 50% in 2018)

  • Care Plans
  • Assessments
  • Follow Ups
  • And many other high value and other options

Advancing Care Information (25%)

  • Patient-Generated Health Data
  • Secure Messaging
  • View, Download, and Transmit (VDT)
  • Patient-Specific Education
  • Request/Accept Summary of Care
  • Send a Summary of Care
  • Provide Patient Access
  • Clinical Information Reconciliation

Resource Use / Costs (10% in 2018)

  • CMS monitors via claims data
  • Mend is the perfect telemedicine solution to reduce overhead costs and add new revenue to the practice

Confidence with the Mend Platform

Mend offers the latest in teleheath solutions and trends, enterprise-grade implementation, state-of-the-art infrastructure, and exceptional integration capability. We can connect anyone or any system on the planet, guaranteed!

  • EHR/PMS Integration ALL, YES ALL
  • 99.85% Connect via Video w/o Mend Help
  • 100%
    Uptime
  • English, Spanish, French, Portuguese
  • 1M+ Video Mins/Month
     
    Seamless Integrations:
     
    100% Secure, Confidential, & HIPAA Compliant

    Mend Testimonials - #1 Customer Rated Platform

    "I just wanted to let you guys know that I LOVE MEND. I have had a very busy day today, and by using Mend for my paperwork I have saved so much time. I scheduled my patients for today using the typical time management I normally would, and I found myself with down time between each patient. Normally I am scrambling to get everything done on days like this, but it has been a breeze. The patients have mentioned how much they enjoy it as well. - Sarah H.

    "Mend has allowed us to see twice as many patients in an hour and our patients love the convenience! - John Z.

    "While at work, my daycare sent me a picture of a rash that my daughter developed quickly. I was an hour away and worried. Because my pediatrician uses Mend, I knew I could send him a picture and see what he thought. In under 5 minutes, my pediatrician was able to make a diagnosis and e-scribe a prescription cream to my pharmacy. I didn't have to leave work, I didn't have to make an appointment, and my worries were immediately relieved! - Sally J.

    More comments from real customers and users...

    Download the Mend video app free!

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    Meet the Mend Team.

    We are a versatile and leading team of Ph.D.s, technologists, entrepreneurs, developers, and creative problem solvers who are passionate about delivering you a better, happier, and secure digital healthcare experience

    Matt McBride, MBA

    CEO

    Steven Selznick

    Chief Medical Officer DO, FAAFP, CMD

    Dr. Craig Finch

    Chief Information Officer, PhD

    Mike Soule

    Senior Software Engineer

    Chris Stephens

    Creative Director

    Paul Senzee

    Senior Mobile Application Developer

    Brandon Lassiter

    Chief Technology Officer

    Lauren Lashbrook

    Business Development Manager

    And 10+ other fantastic team members ready to help advance your healthcare organization.

    Creative Provided by Maven Creative   &   Studio Say So

    Contact Mend Today

    Please feel free to contact us anytime to schedule a demo and find the right telemedicine solutions for your company.

    4767 New Broad St. Orlando, FL 32814