Transforming Healthcare with A Fully Digital Healthcare Platform
Leader amongst all Telemedicine Companies, Mend brings you the best Telehealth Platform
Why are we still using phones, faxes, mailings, and scanners? Is this 1982?
Welcome to 2018, Healthcare – It’s All Digital!
Mend is removing the word "can't" from virtual healthcare and asking "how" we can accomplish goals better and faster with a fantastic ROI. Much of the traditional healthcare system is broken, and we want pioneering providers like you to partner with Mend and be the solution. Let’s fix healthcare together by implementing our revolutionary Telemedicine software!
Mend enables patients and providers to connect via smartphone, tablet or computer using the best telemedicine platform on the market. Our state-of-the-art tools include telemedicine solutions that help increase patient access and patient volume while simultaneously eliminating clipboards, copy machines, fax machines, scanners and endless phone messages.
Simply put, Mend can increase patient volume, close gaps in care, and automate your workflow while enabling you to increase revenue, reduce overhead, and save time. We are a Telehealth company, and we offer a customized telehealth platform including customized branding, patient intake forms, and workflows to match your existing processes.
Common Problems Mend Solves Through Our Telemedicine Platform
The problems in hospitals and the healthcare industry are universal. Patient information is provided manually on paper and via phone, both of which require expensive human capital to manually input data into clinical and billing systems. It’s time to modernize healthcare communications with the #1 telehealth software platform.
Stop wasting human resources on manual data entry work that could be better applied to patient experience, care and outcomes. Mend is the leading amongst telehealth software companies, and we can easily replicate and simplify manual workflows with digital processes.
Younger generations have different expectations for accessing their care | Future Generations
Are any of these problems plaguing your healthcare organization?
1Click A Link To Connect
Mend’s secure video connection can also share files, send messages, and collect any forms, photos, or data from a patient from any smartphone, tablet, or computer. Logins and special software are not required. Mend is simple-to-use telemedicine software that works with just the click of a link from a text message or an email.
2Easy, HIPAA-compliant Video
HIPAA Audio/Video makes telemedicine reimbursable, and we are experts at telehealth reimbursement. With no logins or special software to download, patients and providers can be connected securely in seconds from any location using any device. Remember, Mend is the easiest platform to connect with patients, period!
But Mend is more than just video... we've built an innovative virtual workflows that can accommodate scheduling, consents, payment and almost any other piece of information we need to share or receive from a patient.
3Messaging & File Sharing
Mend wants to make fax machines and phone tag obsolete with HIPAA-compliant messaging and file sharing. Whether you want to communicate quickly within your organization or send information to a patient, just drag-and-drop into Mend and the recipient can access the information securely from any device.
4Instant Access To Patients
Mend can help collect valuable health information from patients seamlessly via their smartphone, tablet or computer.
Mend can automate consents, medical histories, reviews of systems, photos of drivers licenses, insurance information, medications, pharmaceutical compliance, reimbursable assessments, case management documentation, outcomes data, patient satisfaction surveys, or any other piece of information you want to collect quickly and securely. Mend has all the features you would look for in a telemedicine platform.
5Full Bidirectional Integration for Automation
Mend’s cutting-edge integration technology can be applied to just about any system including Electronic Medical Records, practice management systems, pharmacy management, lab information, case management tools, telemedicine insurance coverage or any other back-office or clinical operations systems-- even if there is no HL7 or API access.
We are breaking down barriers with our telemedicine platform and creating fully customizable integrations.
The Future of Digital Patient Intake Forms and HIPAA Secure Telemedicine... Click, and It Just Works!
Listed amongst the best telemedicine companies, Mend has removed the technological barriers and mastered insurance reimbursement and regulations that may have stalled an existing initiative or caused your organization to compromise telehealth services and delay Telehealth software initiatives.
Full Reimbursement Support No Software No Logins Any Device
Full Reimbursement Support
Audio/Video & Messaging Visits
Screen Sharing & Canvas
Multiple Kiosk Modes So Providers Can Be Remote
100% Multilingual Patient Education & Support
Telemedicine insurance coverage, Reimbursement Consulting & Support
Telemedicine platform technology - the gateway to the future of HIPAA secure digital healthcare has proven to drastically reduce No-shows & Cancellations. The convenience of telemedicine software platforms keeps patients engaged and compliant while enhancing the overall provider experience.
Which one do you want? or
To do Telehealth correctly, you need more than just the best telemedicine software. You need the #1 telemedicine company that will help you every single step of the way.
The Benefits of a Telehealth Platform and Return on Investment (ROI)
MACRA - Telehealth helps accomplish many MACRA initiatives that will affect your Medicare fee schedule +/- 4-9%.
Complete more visits with the same per visit reimbursement as before. Your per hour revenue can increase from $216/hour to $780/hour or more. Changing 1 hour per day could equal $50,000-$150,000 per year in incremental revenue because Mend telemedicine software allows you to increase capacity without increasing overhead.
In the U.S. 25% of scheduled appointments are missed. Furthermore, one no-show or cancellation per day costs $18,000 per year or more. A telehealth software product adds more convenience and security for patients. It also improves their overall compliance.
Adding hours of care with on-call coverage also creates additional capacity without increasing overhead. Generate up to $360 in additional revenue per day or $90,720 per year.
Virtual visits don’t require leased brick-and-mortar, utilities, and other overhead expenses.
Other benefits of telemedicine systems include an increase in patient engagement and provider, staff satisfaction. You can generate more word-of-mouth about your practice, expand your geography with less brick-and-mortar, and increase access, so patients don’t unnecessarily go to the ER or Urgent Care. A telehealth platform solution can also bolster online reviews.
Patient Communication & Engagement On Steroids – Electronic Patient Intake Forms
Pick A Side - Eliminate Manual Data Entry
One piece of paper can cost as much as $5+ in human capital, errors, etc. Patient intake paperwork and forms cost $45-$50 per patient on average
Engagement that no other telehealth company or patient portal can solve for your healthcare organization...
Push vs. Pull: Make it extremely easy for patients or members and bring the engagement directly to their inbox.
Content Agnostic: Hand us your paper, phone scripts, and workflows and we'll build it for you.
Complex Workflows Simplified: Make complex workflows easy. Simplify treatment plans, income verification forms, multiple e-signatures and more.
EMR/PMS Agnostic: Integrate with any back-office or clinical systems to get information out or put data back in-- even if it's a closed system with no HL7/API access.
Digitize ALL Of Your Intake Paperwork, Patient Payments, Forms, Consents, & Phone Calls
Integrate With Every EMR/PMS-- YES, Every EMR/PMS or Other System
Automate Each Phone Call, Appointment Reminder, & More
Send Patient Consents Right to a Mobile Device by Text Message for Instant E-Signature
Include Links on Your Website for Intake Forms, Referral, Order Forms, & More
Keep a Secure, Electronic Form of Payment on File for Patient Responsibility
The patient is now the #3 payer behind Medicare and Medicaid and you have a 1 in 4 chance of collecting if they leave your location without paying in full.
Let us develop customized telemedicine solutions to fit your company today. We do all the heavy lifting, and you reap the rewards.
You Got Into Healthcare To Help People, Not To Chase Paper Intake Forms All Day
As many as 60% of referrals go unscheduled because of paper, mail, and fax resulting in the loss of hundreds of dollars for each missed patient.
Providers fill out an average of 20,000 forms every year and spend 16.6% of their time on non-patient-related paperwork creating an opportunity cost of $250,000 per year.
Leveraging technology and adequately utilizing automation can add the equivalent of 2.34 FTEs for each full-time physician and increase RVUs from 5,750 to 8,250. The addition of 2,500 RVUs annually can generate as much as $550,000 in additional revenue per year, per physician — without extra overhead.
Payers: Modern Member Engagement = Substantially Better Outcomes
The way health plans communicate with their patients costs millions every year. Mend replaces outdated methods by meeting members where they are—on mobile phones, tablets and PCs.
Mend handles complex workflows for referrals, patient intake forms, education, training, clinical assessments, treatment plans, income verification, and much more. Telemedicine technology can provide companies with the most value when utilized for OUTCOMES.
If you’re Not Investing in Patient Engagement Technology today, you will Be Left Behind.
Mend is an affordable, easy-to-implement, low-impact telemedicine software solution to begin the process of modern member engagement unlike any other available today.
Health Risk Assessments
Diabetic and pre-diabetic members
Nicotine, COPD, Asthma
NPS, HCAHPS, CAHPS, Health Outcomes Survey (HOS)
Hospital discharge follow up appointments
NCQA & URAC Accreditation
HEDIS, CAHPS, & HOS
And much more
Mend ROI - The Smart Business Decision
How many No-Shows, Cancellations, After Hours, and/or Missed Visits per day?
Missed Revenue Opportunity
How many pieces of Paper do you transcribe, file, and/or scan per day?
Wasted Staff Time
How many Secure Messaging visits per day?
How many Patient/Client visits per day?
Clinical Assessment Revenue
🖥Mend can digitize and automate any paper or phone workflow that requires manual effort.
Patient intake form examples: Referrals, orders, leads, demographics, insurance, credit card, agreements & consents (e-signature & multi-signature forms), medical histories, and more.
Clinical form examples: HPI, ROS, delivery of clinical summary/education back to patients, satisfaction surveys, and more.
Other examples: treatment plans, income verification, satisfaction surveys, appointment reminders, photos, videos, and other electronic files.
Mend is also a fully integrated, bidirectional telemedicine platform with clinical and billing management systems.
24/7/365 Leads or Referrals
💸Go Ecommerce and allow referral sources or new patients to engage anytime
Make it easy for new business to arrive at your door, 24/7/365. Often, when it's the most convenient time for a new patient to call, the line is busy, or it goes to an answering service. Mailing patient intake forms is also unreliable. Some patients book multiple appointments until they find what works best for them, potentially leaving you with a no-show. Make it easy to attract new business and ensure patient engagement and satisfaction with our customized telehealth software solutions!
Automated, Billable Clinical Assessments
📝Mend has billable, computerized clinical assessments that don't bottleneck your staff like paper forms
Our telemedicine platform uses technology to integrate itself with your schedule and EMR so patients can complete their clinical assessments before arriving at the office. Patients complete forms on their mobile devices and Mend puts it right into the chart like magic. They are also scored and include any essential coding information.
If someone doesn't complete them or have access to a computer or mobile device, we have multiple kiosk modes to accommodate. Assessments can provide additional revenue while also significantly enhancing the patient's records and your health provider's clinical decision making.
Refills Taking 3 Calls or More
💊Scale the pharmacy with less human capital using engagement technology.
The patient doesn't like playing phone tag, and all the manual work being done over the phone is costing you a small fortune. There is a better way – digital patient intake and order forms!
Push consents, refills, shipping, and outstanding balances right to the patient's email and mobile 24/7/365.
Stop wasting so many valuable resources on intake forms, refills, and assessment paperwork - the margins are thin enough. Instead, focus on service, outcomes, and other more productive activities.
How many Refills per day?
Wasted Human Capital
Patient Messaging Visits
📧24/7/365, Ecommerce messaging visits for minor issues and questions
Visits via messaging are a huge convenience for patients and providers because there are fewer chances for cancellation. They are also a great way to drive revenue with questions or minor issues. Patients can start and pay for a visit from any device. Providers can then use the telemedicine software platform to answer at their convenience.
You always remain in full control by setting a triage, allowing staff and providers to communicate in a single message, and finally closing out the virtual messaging visit when it's done.
❓NPS, HCAHPS, CAHPS, Health Outcomes Survey (HOS), Health Risk Assessment (HRA), & More
Get feedback from your patients or members easily. We'll prioritize input and provide complete reporting capabilities. Use a survey template or create your own.
Get instant results from members. We average 75% engagement, and some organizations reach rates as high as 98%. Imagine 10 times the engagement at a fraction of the cost.
Create dynamic surveys that also push patients or members to leave a review on favorite websites like Google, Facebook, Vitals, Yelp, and more.
Which one do you want? or
Consolidate Multiple Tools
🛠Too many point-based solutions? Consolidate with Mend and save $$$.
Consolidating point-based solutions could mean thousands of dollars of savings per month while simultaneously improving the patient experience and simplifying operations for staff.
Mend can grow with you and support new initiatives involving communication and care.
Walk by your staff's screens... how many different tabs and applications are open? How many separate logins and monitors do they need to do their job? All of these different point-based solutions create too much multi-tasking, which is destroying productivity and job satisfaction.
SMS, Email, & Phone Reminders
📅Add smart text, email, and phone call appointment reminders to crush no-shows.
A 25% no-show rate plagues all healthcare. Our telehealth platform sends appointment reminders via text message, phone, and email. Perhaps you only have phone numbers and aren't sure if the numbers are mobile. The software platform is designed to automatically check if a number is mobile or a landline. If it is a mobile number, we can send SMS. If it is a landline, the system will call them.
Price - Extremely Affordable
💵An enterprise-grade solution doesn't have to cost a fortune!
Prices starting as low as $99. . We're not the most or least expensive telehealth company, but we are the most capable and secure telehealth solution. We deliver far more value than other telemedicine companies.
You don't need a huge budget to get started. Contact us now and we'll get you up and running quickly on the #1 rated telemedicine software company, Mend.
Digital Healthcare: Invest in Your Future
📱If you're not investing in engagement and communication solutions, you will be left behind.
Baby boomers are spending more and more time online. Millennials, Gen Y, Gen Z, and Centennials are going to demand modern, virtual engagement and will choose their telehealth companies based on convenience and technology.
Mend is affordable, and you can start small.
MACRA:MIPS/APM Initiatives +/- 4-9% Revenue
Patient engagement has a direct correlation to outcomes performance. Engaged patients have far better outcomes and at a lower cost.
Patient Generated Health Data
& Much More
Mend helps with the following MACRA:MIPS/APM initiatives, Patient Centered Medical Home (PCMH), Accountable Care Organizations (ACO), Comprehensive Primary Care Plus (CPC+) and so much more:
Improvement Activities (15%)
Complete Depression screening - telepsychiatry
Use of certified EHR to capture patient reported outcomes
Monitor unhealthy alcohol use
Evaluate Tobacco use
Assess the patient experience of care through surveys, advisory councils and/or other mechanisms.
Provide 24/7 access to eligible clinicians or groups who have real-time access to patient's medical record
Leadership engagement in regular guidance and demonstrated commitment to implementing changes for improvement
Integration of patient coaching practices between visits
Improved telemedicine services, practices over platforms that digitally engages patients pre-visit
Improved practices that disseminate appropriate self-management materials
Implementation of practices/processes for developing regular individual care plans
Implementation of medication management practice improvements
And many other initiatives within this factor
Quality Performance (60% in 2017 / 50% in 2018)
And many other high value and other options
Advancing Care Information (25%)
Patient-Generated Health Data
View, Download, and Transmit (VDT)
Request/Accept Summary of Care
Send a Summary of Care
Provide Patient Access
Clinical Information Reconciliation
Resource Use / Costs (10% in 2018)
CMS monitors via claims data
Mend is the perfect telemedicine solution to reduce overhead costs and add new revenue to the practice
Confidence with the Telemedicine Platform
Mend offers the latest in teleheath solutions and trends, enterprise-grade implementation, state-of-the-art infrastructure, and exceptional integration capability. We can connect anyone or any system on the planet, guaranteed!
EHR/PMS Integration ALL, YES ALL
99.85% Connect via Video w/o Mend Help
English, Spanish, French, Portuguese
1M+ Video Mins/Month
100% Secure, Confidential, & HIPAA Compliant
Testimonials - #1 Customer Rated Platform
"I just wanted to let you guys know that I LOVE MEND. I have had a very busy day today, and by using Mend for my paperwork I have saved so much time. I scheduled my patients for today using the typical time management I normally would, and I found myself with down time between each patient. Normally I am scrambling to get everything done on days like this, but it has been a breeze. The patients have mentioned how much they enjoy it as well. - Sarah H.
"Mend has allowed us to see twice as many patients in an hour and our patients love the convenience! - John Z.
"While at work, my daycare sent me a picture of a rash that my daughter developed quickly. I was an hour away and worried. Because my pediatrician uses Mend, I knew I could send him a picture and see what he thought. In under 5 minutes, my pediatrician was able to make a diagnosis and e-scribe a prescription cream to my pharmacy. I didn't have to leave work, I didn't have to make an appointment, and my worries were immediately relieved! - Sally J.
We are a versatile and leading team of Ph.D.s, technologists, entrepreneurs, developers, and creative problem solvers who are passionate about delivering you a better, happier, and secure digital healthcare experience
Matt McBride, MBA
Chief Medical Officer DO, FAAFP, CMD
Dr. Craig Finch
Chief Information Officer, PhD
Senior Software Engineer
Senior Mobile Application Developer
Chief Technology Officer
Business Development Manager
And 10+ other fantastic team members ready to help advance your healthcare organization.
Creative Provided by &
Please feel free to contact us anytime to schedule a demo and find the right telemedicine solutions for your company.