Making Healthcare Easier For Everyone. Fully Integrated Patient Engagement & Communications Platform
Why are we still using phones, faxes, mailings, and scanners? Is this 1982?
Welcome to 2017 Healthcare!
Mend is removing the word "can't" from healthcare and asking "how" can we accomplish goals better, faster, and for a cost with an amazing ROI. Much of the system is broken and we want pioneering partners like you to help be a part of the solution and fix healthcare together. Let’s unite today!
Mend enables patients and providers to connect via smartphones, tablets or computers. Our state-of-the-art tools include solutions to increase patient access and patient volume through telemedicine while simultaneously eliminating clipboards, copy machines, fax machines, scanners and endless phone messages.
Simply put, Mend can increase patient volume, close gaps in care, and automate your workflow while enabling you to increase revenue, reduce overhead, and save time.
Common Problems Mend Solves
The problems in healthcare are universal. Patient information is provided manually via paper and phone, which requires expensive human capital to manually input this data into clinical and billing systems. It's time to modernize healthcare communications and stop wasting human capital on manual data entry work that could be better applied to patient experience, care, and outcomes.
Younger generations have different expectations for accessing their care | Future Generations
Are any of these problems plaguing your healthcare organization?
1Click A Link To Connect
If you can click a link from a text message or an email, Mend can make a secure video connection, share files, messages, or collect any assessments, photos, or other data from a patient from any smart phone, tablet, or computer. No login and no special software, just easy-to-use technology that works!
2Easy, HIPAA Video
HIPAA Audio/Video makes telemedicine reimbursable and we are experts at telehealth reimbursement. With no logins or special software to download, patients and providers can be connected securely in seconds from anwhere and from any device. Mend is the easiest platform to connect with patients, period!
However, this isn't just video... we've built an entire virtual practice that can accommodate scheduling, consents, payment, or any other piece of information we need to get from or to a patient.
3Messaging & File Sharing
Mend wants to make fax machines and phone tag obsolete with HIPAA compliant messaging and file sharing. Whether you want to communicate fast within your organization or to a patient for a case you are working on, just drag-and-drop into Mend and the recipient can access the information securely from any device in the world.
4Instant Access To Patients
Collect important health information from patients seamlessly via their smart phone or any device. Consents, medical history, review of systems, photos of driver's license, insurance, or medications, pharmaceutical compliance, reimbursable assessments, case management documentation, outcomes data, patient satisfaction, or any other piece of information you want to collect easily and securely.
5Full Bidirectional Integration for Automation
Mend’s cutting edge integration technology can be applied to just about any system including electronic medical record, practice management, pharmacy management, lab information, case management, or any other back-office or clinical systems even if there is no HL7 or API access.
Where others have said no in the past, we are breaking down barriers and creating integrations that others cannot achieve.
Insanely Easy Telemedicine... Click, And It Just Works!
Mend has removed the technological barriers and mastered insurance reimbursement and regulations that may have stalled an existing initiative or caused your organization to delay Telehealth initiatives.
Full Reimbursement Support No Software No Logins Any Device
Full Reimbursement Support
Audio/Video & Messaging Visits
Screen Sharing & Canvas
Multiple Kiosk Modes So Providers Can Be Remote
100% Multilingual Patient Education & Support
100% Insurance Reimbursement Consulting & Support
Telemedicine has been proven to drastically reduce No-shows & Cancellations. It is also proven that the convenience keeps patients engaged and compliant instead of dropping out, while enhancing the overall patient and provider experience.
Which one do you want? or
To do Telehealth right, you need more than software. You need a partner that will help you every single step of the way.
The Return On Investment (ROI) of Telemedicine
MACRA - Telehealth helps accomplish many MACRA initiatives that will affect your Medicare fee schedule +/- 4-9%.
Visits are faster, but reimbursed the same so your per hour revenue can increase from $216/hour to $780/hour or more. Changing 1 hour per day could equal $50,000-$150,000 per year in incremental revenue because Mend technology allows you to increase capacity without increasing overhead.
1 no-show or cancellation per day costs you $18,000 per year or more. Telemedicine is more convenient for patients, increasing their compliance with care. In the U.S. 25% of scheduled appointments are missed.
On-call - increasing hours of care also creates additional capacity without increasing overhead generating $360 in additional revenue per day or $90,720 per year.
Virtual visits don’t require leased brick-and-mortar, utilities, and other overhead expenses.
Other benefits include an increase in patient, provider, and staff satisfaction, word-of-mouth about your practice, better reviews online, expand your geography with less brick-and-mortar, increase access so patients don’t unnecessarily go to the ER or Urgent Care.
Patient Communication & Engagement On Steroids
Pick A Side - Eliminate Manual Data Entry
One piece of paper can be costing you as much as $5+ in human capital, errors, and other costs. Intake paperwork costs $45-$50 per patient on average.
Engagement that no other company or patient portal can solve for your healthcare organization...
Push vs. Pull: You have to make it extremely easy for patients or members and bring the engagement directly to them.
Content Agnostic: Hand us your paper, phone scripts, and workflows and we'll build it for you.
Complex Workflows Simplified: We make complex workflows easy, for example, treatment plans, income verification forms, multiple e-signatures, and more.
EMR/PMS Agnostic: We can integrate with any back-office or clinical systems to get information out or put data back in, even if it's a closed system with no HL7/API access.
Digitize ALL Your Paperwork, Patient Payments, Forms, Consents, & Phone Calls
Integration With Every EMR/PMS, YES, Every EMR/PMS or Other System
Automate Each Phone Call, Appointment Reminder, & More
Send Consents Right to a Mobile Device by Text Message for Instant E-Signature
Include Links on Your Website for Intake, Referral, Order Forms, & More
Securely Keep an Electronic Form of Payment on File for Patient Responsibility
The patient is now the #3 payer behind Medicare and Medicaid and you have a 1 in 4 chance of collecting if they leave your location without paying in full.
Let us develop a customized solution to fit your organization today. We do all the heavy lifting and you reap the rewards.
You Got Into Healthcare To Help People, Not To Chase Paper All Day
As many as 60% of referrals go unscheduled because of paper, mail, and fax resulting in the loss of hundreds of dollars for each missed patient.
Providers need to fill out an average of 20,000 forms every year and spend 16.6% of their time on non-patient-related paperwork creating an opportunity cost of $250,000 per year.
Leveraging technology and properly utilizing automation can add the equivalent of 2.34 FTEs for each full-time physician and increase RVUs from 5,750 to 8,250. The addition of 2,500 RVUs annually can generate as much as $550,000 in additional revenue per year, per physician — without creating additional overhead.
Payers: Modern Member Engagement = Substantially Better Outcomes
The way health plans communicate with their patients costs millions every year. Mend replaces outdated methods by meeting members where they are—on mobile phones, tablets and PCs.
Mend currently handles many complex workflows for referrals, intake, education & training, clinical assessments, treatment plans, income verification, and much more. However, we feel this technology can provide the most value when utilized for OUTCOMES.
If You're Not Investing In Engagement Technology, You Will Be Left Behind.
Mend is a very affordable, quick to implement, low impact solution to begin the process of modern member engagement unlike any other available today.
Diabetic and pre-diabetic members
Hospital discharge follow up appointments
NCQA & URAC Accreditation
HEDIS, CAHPS, & HOS
And much more
ROI - The Smart Business Decision
How many No-Shows, Cancellations, After Hours, and/or Missed Visits per day?
Missed Revenue Opportunity
How many pieces of Paper do you transcribe, file, and/or scan per day?
Wasted Staff Time
How many Secure Messaging visits per day?
How many Patient/Client visits per day?
Clinical Assessment Revenue
🖥Mend can digitize and automate any workflow currently being done on paper or over the phone requiring manual effort
Intake examples: Referrals, orders, leads, demographics, insurance, credit card, agreements & consents (e-signature & multi-signature forms), medical histories, and more.
Clinical examples: HPI, ROS, delivery of clinical summary/education back to patients, satisfaction surveys, and more.
Other examples: treatment plans, income verification, satisfaction surveys, appointment reminders, photos, videos, and other electronic files.
Mend is also fully integrated, bidirectionally, with clinical and billing managements systems.
24/7/365 Leads or Referrals
💸Go Ecommerce and allow referral sources or new patients to engage anytime
Make it easy for new business to arrive at your door, 24/7/365. Often times, when it's the most convenient time for a new patient to call, the line is busy or it goes to an answering service. Mailing forms is also very unreliable and some patients call around booking multiple appointments until they find what works best for them, potentially leaving you with a no-show. Make it easy to attract new business and engage with them using Mend.
Patient A/R Out of Control
💳An extremely user-friendly patient responsibility payment system
Studies show you have a 25% chance of collecting patient responsibility once someone leaves your location. AND, it's not because they can't afford it, it's because the paper bill they get doesn't make any sense.
A complicated bill arrives with a massive price tag, adjusted amounts, and then some number you owe with very little information about your deductible, co-pay, or what insurance is covering. It's the most confusing bill on planet earth so people file it away in the garbage.
Give people a mobile friendly, simple payment experience. Store payment methods on file like Amazon and eliminate the barriers and confusion impacting your bottom line. Use your existing merchant account, Mend never touches your revenue or collects a fee on it.
Automated, Billable Clinical Assessments
📝Mend has billable, automated clinical assessments that don't bottleneck your staff because of paper
Mend can integrate with your schedule and EMR so patients can complete their clinical assessments prior to arriving to the office. The patient does them on their mobile device and Mend puts it right into the chart like magic. They are also scored and include any important coding information.
If someone doesn't complete them or have access to a computer or mobile device, we have multiple kiosk modes to accommodate. Assessments are great because they can provide additional revenue while also greatly enhancing the patients records and your providers clinical decision making.
Refills Taking 3 Calls or More
💊Scale the pharmacy with less human capital using engagement technology.
Patient don't like playing phone tag and all the manual work being done over the phone is costing you a small fortune. There is a better way.
Push consents, refill, shipping, and outstanding balances right to the patient's email and mobile 24/7/365.
Stop wasting so many valuable resources on intake, refills, and assessment paperwork - the margins are thin enough. Instead, focus on service, outcomes, and other more productive activites.
How many Refills per day?
Wasted Human Capital
Patient Messaging Visits
📧24/7/365, Ecommerce messaging visits for minor issues and questions
Messaging visits are a huge convenience for patients and providers because there is no scheduled time. They are also a great way to drive revenue with questions or minor issues. Patients can start and pay for visit from any device. Providers can then answer at their convenience.
You always remain in full control by setting a triage, allowing staff and providers to communicate in a single message, and finally closing out the messaging visit when it's done.
❓NPS, HCAHPS, CAHPS, Health Outcomes Survey (HOS), & More
Get feedback from your patients or members easily. We'll prioritize feedback and provide complete reporting capabilities. Use a standard survey or create your own.
Create dynamic surveys that also push patients or members to leave your review on popular review websites like Google, Facebook, Vitals, Yelp, and more.
Which one do you want? or
Patient Review of Systems
🔍Patients can document their symptoms from any device and Mend can move it to the right template for documentation within your EMR
Patients shouldn't be diagnosing, but they can absolutely help document their symptoms for review in the chart saving extremely valuable staff time.
Save money and boost morale at the same time! Providers spend 30-40% of their time on administrative duties, which is also their biggest compliant with job satisfaction. Mend can flip this problem on its head and boost productivity.
🍎Send trackable, engaging content for compliance
Send interactive, engaging content that helps chronic patients stay compliant and proactive in managing their illness. Once you transition from paper to digital, the sky is the limit to send videos, animations, games, or any other digital content.
Training could also be created for new patients or members so they know what to expect from your service.
Going digital can produce more data that can lead to actionable intelligence and better outcomes!
Consolidate Multiple Tools
🛠Too many point based solutions? Consolidate with Mend and save $$$.
Consolidating point based solutions could mean thousands of dollars of savings per month while simultaneously improving the patient experience and simplifying operations for staff.
Mend is also a solution that can grow with you and support new initiatives involving communication and care.
Walk by your staff's screens... how many different tabs and applications are open? How many different logins and monitors do they need to do their job? All of these different point based solutions create too much multi-tasking, which is destroying productivity and job satisfaction.
Intelligent Appointment Reminders
📅Add more intelligent appointment reminders to crush no-shows and demographic updates
Add interactive appointment reminders sent via text and email with demographics that require regular updates: insurance, credit card, medications, PCP, pharmacy, emergency contact, or any other demographic data.
A 25% no-show rate plagues all healthcare. We're creating capacity issues and pushing patients right into the E.R. Why? Life changes frequently and we don't make it easy for patients to communicate with us when they need to change an appointment. Your openings might not fit your patient's schedule so they'll make appointments at several different offices until they find one that fits their day.
What if appointment reminders were smart enough to predict no-shows? Now accepting organizations for the predictive no-show beta program. Beta project openings: spots left. Apply Now.
Patient Check-In & Kiosk Modes
🤒Patients can check in from any device or run our kiosk modes from a tablet or computer in your office.
Let your patients search their appointment, check-in, update demographics, complete paperwork, add payments, and even be connected to a provider virtually.
Mobile devices have made large, expensive kiosk systems obsolete. Kiosk mode works for check-in, paperwork, Telemedicine, and just about any other workflow you can imagine. That's the beauty of one, comprehensive, fully integrated easy-to-use platform.
There are different kiosk modes depending on the use case. Kiosk can be used by patients, staff, or even controlled remotely by a provider.
Price - Extremely Affordable
💵An enterprise level solution, that is easily scalable, doesn't have to cost a fortune!
Prices starting as low as $250/month. We're not the most expensive or the cheapest, but we are the most capable solution for long-term patient/member engagement and communications.
You don't need to budget tens of thousands or hundreds of thousands to get started. Starting at $250/month we can have you up and running in a day and grow at your own pace.
Invest in Your Future
📱If you're not investing in engagement and communication solutions you will be left behind.
Baby boomers are spending more and more time online. Millennials, Gen Y, Gen Z, and Centennials are going to demand modern engagement and will choose their healthcare organizations based on convenience and technology.
Mend is very affordable and you can start small. But, you need to start or you will be left behind.
MACRA:MIPS/APM Initiatives +/- 4-9% Revenue
Patient engagement is going to have a direct correlation to outcomes performance. Engaged patients have far better outcomes and cost less.
Patient Generated Health Data
& Much More
Mend helps with the following MACRA:MIPS/APM initiatives, Patient Centered Medical Home (PCMH), Accountable Care Organizations (ACO), Comprehensive Primary Care Plus (CPC+) and so much more:
Improvement Activities (15%)
Use of certified EHR to capture patient reported outcomes
Unhealthy alcohol use
Regularly assess the patient experience of care through surveys, advisory councils and/or other mechanisms.
Provide 24/7 access to eligible clinicians or groups who have real-time access to patient's medical record
Leadership engagement in regular guidance and demonstrated commitment for implementing practice improvement changes
Integration of patient coaching practices between visits
Improved practices that engage patients pre-visit
Improved practices that disseminate appropriate self-management materials
Implementation of practices/processes for developing regular individual care plans
Implementation of medication management practice improvements
And many other initiatives within this factor
Quality Performance (60% in 2017 / 50% in 2018)
And many other high value and other options
Advancing Care Information (25%)
Patient-Generated Health Data
View, Download, and Transmit (VDT)
Request/Accept Summary of Care
Send a Summary of Care
Provide Patient Access
Clinical Information Reconciliation
Resource Use / Costs (10% in 2018)
CMS monitors via claims data
However, Mend is the perfect solution to reduce overhead costs and add new revenue to the practice
Confidence with the Platform
Enterprise grade implementation, infrastructure, and integration capability. We can connect anyone or any system on the planet, guaranteed!
EHR/PMS Integration ALL, YES ALL
99.85% Connect via Video w/o Mend Help
English, Spanish, French, Portuguese
1M+ Video Mins/Month
100% Secure, Confidential, & HIPAA Compliant
Testimonials - #1 Customer Rated Platform
"I just wanted to let you guys know that I LOVE MEND. I have had a very busy day today, and by using Mend for my paperwork I have saved so much time. I scheduled my patients for today using the typical time management I normally would, and I found myself with down time between each patient. Normally I am scrambling to get everything done on days like this, but it has been a breeze. The patients have mentioned how much they enjoy it as well. - Sarah H.
"Mend has allowed us to see twice as many patients in an hour and our patients love the convenience! - John Z.
"While at work, my daycare sent me a picture of a rash that my daughter developed quickly. I was an hour away and worried. Because my pediatrician uses Mend, I knew I could send him a picture and see what he thought. In under 5 minutes, my pediatrician was able to make a diagnosis and e-scribe a prescription cream to my pharmacy. I didn't have to leave work, I didn't have to make an appointment, and my worries were immediately relieved! - Sally J.