Making Healthcare Easier For Everyone. Fully Integrated Patient Engagement & Communications Platform to Redefine Digital Healthcare
Why are we still using phones, faxes, mailings, and scanners? Is this 1982?
Welcome to 2018 Healthcare!
Mend is removing the word "can't" from virtual healthcare and asking "how" can we accomplish goals better, faster, and achieve a fantastic ROI. Much of the traditional healthcare system is broken, and we want pioneering partners like you to be a part of the solution. Let’s unite today and fix healthcare together!
Mend enables patients and providers to connect via smartphones, tablets or computers. Our state-of-the-art tools include telemedicine solutions to increase patient access and patient volume while simultaneously eliminating clipboards, copy machines, fax machines, scanners and endless phone messages.
Simply put, Mend can increase patient volume, close gaps in care, and automate your workflow while enabling you to increase revenue, reduce overhead, and save time. We offer customized telehealth solutions including a telemedicine app to improve health outcomes and help you get the results you need.
Common Problems Mend Solves
The problems in hospitals and the healthcare industry in general are universal. Patient information is provided manually via paper and phone, which further requires expensive human capital. You need staff to manually input this data into clinical and billing systems. However, it's now time to modernize healthcare communications with telehealth software systems.
Stop wasting human resources on manual data entry work that could be better applied to patient experience, care, and
outcomes. Make the most of telemedicine services.
Younger generations have different expectations for accessing their care | Future Generations
Are any of these problems plaguing your healthcare organization?
1Click A Link To Connect
Mend can make a secure video connection and help you share files, messages, or collect any assessments, photos, or other data from a patient from any smartphone, tablet, or computer. No login and no special software, just easy-to-use telemedicine technology that works! All you have to do is click a link from a text message or an email.
2Easy, HIPAA Video
HIPAA Audio/Video makes telemedicine reimbursable, and we are experts at telehealth reimbursement. With no logins or special software to download, patients and providers can be connected securely in seconds from any location using any device. Remember, Mend is the easiest platform to connect with patients, period!
However, this isn't just video... we've built an innovative virtual healthcare practice that can accommodate scheduling, consents, payment, or any other piece of information we need to get from or to a patient.
3Messaging & File Sharing
Mend wants to make fax machines and phone tag obsolete with HIPAA compliant messaging and file sharing. Whether you want to communicate fast within your organization or to a patient for a case you are working on, just drag-and-drop into Mend and the recipient can access the information securely from any device in the world.
4Instant Access To Patients
Mend can help collect valuable health information from patients seamlessly via their smartphone or any device.
This includes consents, medical history, review of systems, photos of driver's license, insurance, or medications, pharmaceutical compliance, reimbursable assessments, case management documentation, outcomes data, patient satisfaction, or any other piece of information you want to collect quickly and securely. Mend has all the features you would look for in a telemedicine platform.
5Full Bidirectional Integration for Automation
Mend’s cutting-edge integration technology can be applied to just about any system including electronic medical record, practice management, pharmacy management, lab information, case management, telemedicine insurance coverage or any other back-office or clinical operations even if there is no HL7 or API access.
Unlike others who said no, we are breaking down barriers with this telemedicine platform and creating integrations that others cannot achieve.
The Future of Digital Healthcare and Telemedicine... Click, and It Just Works!
Mend has removed the technological barriers and mastered insurance reimbursement and regulations that may have stalled an existing initiative or caused your organization to compromise telehealth services and delay Telehealth initiatives.
Full Reimbursement Support No Software No Logins Any Device
Full Reimbursement Support
Audio/Video & Messaging Visits
Screen Sharing & Canvas
Multiple Kiosk Modes So Providers Can Be Remote
100% Multilingual Patient Education & Support
Telemedicine insurance coverage, Reimbursement Consulting & Support
Telemedicine technology - the gateway to the future of digital healthcare has proven to drastically reduce No-shows & Cancellations. It has also confirmed that convenience keeps patients engaged and compliant instead of dropping out while enhancing the overall patient and provider experience.
Which one do you want? or
To do Telehealth right, you need more than software. You need a reliable and secure telemedicine platform that will help you every single step of the way.
The Benefits of Telehealth Services and Return on Investment (ROI)
MACRA - Telehealth helps accomplish many MACRA initiatives that will affect your Medicare fee schedule +/- 4-9%.
There are more visits but reimbursement is the same. This means your per hour revenue can increase from $216/hour to $780/hour or more. Changing 1 hour per day could equal $50,000-$150,000 per year in incremental revenue because Mend technology allows you to increase capacity without increasing overhead.
In the U.S. 25% of scheduled appointments are missed. Furthermore, 1 no-show or cancellation per day costs you $18,000 per year or more. Telemedicine services are more convenient for patients. It also improves their compliance with care.
On-call - increasing hours of care also creates additional capacity without increasing overhead generating $360 in additional revenue per day or $90,720 per year.
Virtual visits don’t require leased brick-and-mortar, utilities, and other overhead expenses.
Other benefits include increase in patient engagement and provider, staff satisfaction. You can spread word-of-mouth about your practice, expand your geography with less brick-and-mortar, and increase access, so patients don’t unnecessarily go to the ER or Urgent Care. Telehealth counseling can help you get better online reviews.
Patient Communication & Engagement On Steroids
Pick A Side - Eliminate Manual Data Entry
One piece of paper can be costing you as much as $5+ in human capital, errors, and other costs. Intake paperwork costs $45-$50 per patient on average.
Engagement that no other company or patient portal can solve for your healthcare organization...
Push vs. Pull: You have to make it extremely easy for patients or members and bring the engagement directly to them.
Content Agnostic: Hand us your paper, phone scripts, and workflows and we'll build it for you.
Complex Workflows Simplified: We make complex workflows easy, for example, treatment plans, income verification forms, multiple e-signatures, and more.
EMR/PMS Agnostic: We can integrate with any back-office or clinical systems to get information out or put data back in, even if it's a closed system with no HL7/API access.
Digitize ALL Your Paperwork, Patient Payments, Forms, Consents, & Phone Calls
Integration With Every EMR/PMS, YES, Every EMR/PMS or Other System
Automate Each Phone Call, Appointment Reminder, & More
Send Consents Right to a Mobile Device by Text Message for Instant E-Signature
Include Links on Your Website for Intake, Referral, Order Forms, & More
Securely Keep an Electronic Form of Payment on File for Patient Responsibility
The patient is now the #3 payer behind Medicare and Medicaid and you have a 1 in 4 chance of collecting if they leave your location without paying in full.
Let us develop customized telemedicine solutions to fit your organization today. We do all the heavy lifting, and you reap the rewards.
You Got Into Healthcare To Help People, Not To Chase Paper All Day
As many as 60% of referrals go unscheduled because of paper, mail, and fax resulting in the loss of hundreds of dollars for each missed patient.
Providers need to fill out an average of 20,000 forms every year and spend 16.6% of their time on non-patient-related paperwork creating an opportunity cost of $250,000 per year.
Leveraging technology and adequately utilizing automation can add the equivalent of 2.34 FTEs for each full-time physician and increase RVUs from 5,750 to 8,250. The addition of 2,500 RVUs annually can generate as much as $550,000 in additional revenue per year, per physician — without extra overhead.
Payers: Modern Member Engagement = Substantially Better Outcomes
The way health plans communicate with their patients costs millions every year. Mend replaces outdated methods by meeting members where they are—on mobile phones, tablets and PCs.
Mend currently handles many complex workflows for referrals, intake, education & training, clinical assessments, treatment plans, income verification, and much more. However, we feel this telemedicine technology can provide the most value when utilized for OUTCOMES.
If you’re Not Investing in Patient Engagement Technology today, you will Be Left Behind.
Mend is a very affordable, quick to implement, low impact solution to begin the process of modern member engagement unlike any other available today.
Health Risk Assessments
Diabetic and pre-diabetic members
Nicotine, COPD, Asthma
NPS, HCAHPS, CAHPS, Health Outcomes Survey (HOS)
Hospital discharge follow up appointments
NCQA & URAC Accreditation
HEDIS, CAHPS, & HOS
And much more
ROI - The Smart Business Decision
How many No-Shows, Cancellations, After Hours, and/or Missed Visits per day?
Missed Revenue Opportunity
How many pieces of Paper do you transcribe, file, and/or scan per day?
Wasted Staff Time
How many Secure Messaging visits per day?
How many Patient/Client visits per day?
Clinical Assessment Revenue
🖥Mend can digitize and automate any workflow currently being done on paper or over the phone requiring manual effort
Intake examples: Referrals, orders, leads, demographics, insurance, credit card, agreements & consents (e-signature & multi-signature forms), medical histories, and more.
Clinical examples: HPI, ROS, delivery of clinical summary/education back to patients, satisfaction surveys, and more.
Other examples: treatment plans, income verification, satisfaction surveys, appointment reminders, photos, videos, and other electronic files.
Mend is also a fully integrated, bidirectional telemedicine platform with clinical and billing management systems.
24/7/365 Leads or Referrals
💸Go Ecommerce and allow referral sources or new patients to engage anytime
Make it easy for new business to arrive at your door, 24/7/365. Often times, when it's the most convenient time for a new patient to call, the line is busy, or it goes to an answering service. Mailing forms is also very unreliable, and some patients call around booking multiple appointments until they find what works best for them, potentially leaving you with a no-show. Make it easy to attract new business and ensure patient engagement and satisfaction with our customized advanced Telehealth Solutions program – Mend!
Patient A/R Out of Control
💳An extremely user-friendly patient responsibility payment system
Studies show you have a 25% chance of collecting patient responsibility once someone leaves your location. AND, it's not because they can't afford it, it's because the paper bill they get doesn't make any sense.
A complicated bill arrives with a massive price tag, adjusted amounts, and then some number you owe with very little information about your deductible, co-pay, or what insurance is covering. It's the most confusing bill on planet earth so people file it away in the garbage.
Give people a mobile friendly, simple payment experience. Store payment methods on file like Amazon and eliminate the barriers and confusion impacting your bottom line. Use your existing merchant account, Mend never touches your revenue or collects a fee on it.
Automated, Billable Clinical Assessments
📝Mend has billable, computerized clinical assessments that don't bottleneck your staff because of paper
Our telemedicine technology can integrate with your schedule and EMR so patients can complete their clinical assessments before arriving at the office. The patient does them on their mobile device and Mend puts it right into the chart like magic. They are also scored and include any essential coding information.
If someone doesn't complete them or have access to a computer or mobile device, we have multiple kiosk modes to accommodate. Assessments are excellent because they can provide additional revenue while also significantly enhance the patient's records and your provider's clinical decision making.
Refills Taking 3 Calls or More
💊Scale the pharmacy with less human capital using engagement technology.
The patient doesn't like playing phone tag and all the manual work being done over the phone is costing you a small fortune. There is a better way – telehealth!
Push consents, refill, shipping, and outstanding balances right to the patient's email and mobile 24/7/365.
Stop wasting so many valuable resources on intake, refills, and assessment paperwork - the margins are thin enough. Instead, focus on service, outcomes, and other more productive activities.
How many Refills per day?
Wasted Human Capital
Patient Messaging Visits
📧24/7/365, Ecommerce messaging visits for minor issues and questions
Booking hospital visits via messaging is a huge convenience for patients and providers because there are fewer chances for cancellation. They are also a great way to drive revenue with questions or minor issues. Patients can start and pay for a visit from any device. Providers can then answer at their convenience.
You always remain in full control by setting a triage, allowing staff and providers to communicate in a single message, and finally closing out the messaging visit when it's done.
❓NPS, HCAHPS, CAHPS, Health Outcomes Survey (HOS), Health Risk Assessment (HRA), & More
Get feedback from your patients or members easily. We'll prioritize input and provide complete reporting capabilities. Use a standard survey or create your own.
Get instant results from members. We average 75% engagement with some organizations reaching rates as high as 98%. Imagine 10 times the engagement at a fraction of the cost.
Create dynamic surveys that also push patients or members to leave your review on favorite review websites like Google, Facebook, Vitals, Yelp, and more.
Which one do you want? or
Patient Review of Systems
🔍Patients can document their symptoms from any device. Mend can move it to the right template for documentation within your EMR
Patients shouldn't be diagnosing their condition, but they can absolutely help document their symptoms for review in the chart saving precious staff time. This is the latest telehealth trend.
Save money and boost morale at the same time! Providers spend 30-40% of their time on administrative duties, which is also their biggest complaint with job satisfaction. Mend can flip this problem on its head and boost productivity.
🍎Send trackable, engaging content for compliance
Send interactive, engaging content that helps chronic patients stay compliant and proactive in managing their illness. Once you transition from paper to digital healthcare, the sky is the limit to send videos, animations, games, or any other digital content.
Training could also be created for new patients or members, so they know what to expect from your service.
Going digital can produce more data that can lead to actionable intelligence and better outcomes!
Consolidate Multiple Tools
🛠Too many point based solutions? Consolidate with Mend and save $$$.
Consolidating point based solutions could mean thousands of dollars of savings per month while simultaneously improving the patient experience and simplifying operations for staff.
Mend is also a solution that can grow with you and support new initiatives involving communication and care.
Walk by your staff's screens... how many different tabs and applications are open? How many separate logins and monitors do they need to do their job? All of these different point based solutions create too much multi-tasking, which is destroying productivity and job satisfaction.
Intelligent Appointment Reminders
📅Add smart appointment reminders to crush no-shows and demographic updates
Add interactive appointment reminders sent via text and email with demographics that require regular updates: insurance, credit card, medications, PCP, pharmacy, emergency contact, or any other demographic data.
A 25% no-show rate plagues all healthcare. We're creating capacity issues and pushing patients right into the E.R. Why? Life changes frequently and we don't make it easy for patients to communicate with us when they need to change an appointment. Your openings might not fit your patient's schedule so they'll make appointments at several different offices until they find one that fits their day.
What if appointment reminders were smart enough to predict no-shows? Now accepting organizations for the predictive no-show beta program. Beta project openings: spots left. Apply Now.
Patient Check-In & Kiosk Modes
🤒Patients can check in from any device or run our kiosk modes from a tablet or computer in your office.
Let your patients search their appointment, check-in, update demographics, complete paperwork, add payments, and even be connected to a provider virtually.
Mobile devices have made large, expensive kiosk systems obsolete. Kiosk mode works for check-in, paperwork, Telemedicine, and just about any other workflow you can imagine. That's the beauty of one, comprehensive, fully integrated easy-to-use virtual healthcare platform.
Different kiosk modes can be used depending on the case. The kiosk can be used by patients, staff, or even controlled remotely by a provider.
Price - Extremely Affordable
💵An enterprise-grade solution doesn't have to cost a fortune!
Prices starting as low as $99. We're not the most expensive or the cheapest, but we are the most capable and secure telehealth solution delivering far more value than any other company.
You don't need a huge budget to get started. Starting at as little as $99 we can have you up and running in a day and grow at your own pace.
Digital Healthcare: Invest in Your Future
📱If you're not investing in engagement and communication solutions, you will be left behind.
Baby boomers are spending more and more time online. Millennials, Gen Y, Gen Z, and Centennials are going to demand modern engagement and will choose their healthcare organizations based on convenience and technology.
Mend is very affordable and you can start small. But, you need to start or you will be left behind.
MACRA:MIPS/APM Initiatives +/- 4-9% Revenue
Patient engagement is going to have a direct correlation to outcomes performance. Engaged patients have far better outcomes and cost less.
Patient Generated Health Data
& Much More
Mend helps with the following MACRA:MIPS/APM initiatives, Patient Centered Medical Home (PCMH), Accountable Care Organizations (ACO), Comprehensive Primary Care Plus (CPC+) and so much more:
Improvement Activities (15%)
Use of certified EHR to capture patient reported outcomes
Unhealthy alcohol use
Regularly assess the patient experience of care through surveys, advisory councils and/or other mechanisms.
Provide 24/7 access to eligible clinicians or groups who have real-time access to patient's medical record
Leadership engagement in regular guidance and demonstrated commitment to implementing changes for improvement
Integration of patient coaching practices between visits
Improved telehealth services, practices that engage patients pre-visit
Improved practices that disseminate appropriate self-management materials
Implementation of practices/processes for developing regular individual care plans
Implementation of medication management practice improvements
And many other initiatives within this factor
Quality Performance (60% in 2017 / 50% in 2018)
And many other high value and other options
Advancing Care Information (25%)
Patient-Generated Health Data
View, Download, and Transmit (VDT)
Request/Accept Summary of Care
Send a Summary of Care
Provide Patient Access
Clinical Information Reconciliation
Resource Use / Costs (10% in 2018)
CMS monitors via claims data
Mend is the perfect telemedicine solution to reduce overhead costs and add new revenue to the practice
Confidence with the Platform
The latest in teleheath trends, enterprise-grade implementation, state-of-the-art infrastructure, and exceptional integration capability. We can connect anyone or any system on the planet, guaranteed!
EHR/PMS Integration ALL, YES ALL
99.85% Connect via Video w/o Mend Help
English, Spanish, French, Portuguese
1M+ Video Mins/Month
100% Secure, Confidential, & HIPAA Compliant
Testimonials - #1 Customer Rated Platform
"I just wanted to let you guys know that I LOVE MEND. I have had a very busy day today, and by using Mend for my paperwork I have saved so much time. I scheduled my patients for today using the typical time management I normally would, and I found myself with down time between each patient. Normally I am scrambling to get everything done on days like this, but it has been a breeze. The patients have mentioned how much they enjoy it as well. - Sarah H.
"Mend has allowed us to see twice as many patients in an hour and our patients love the convenience! - John Z.
"While at work, my daycare sent me a picture of a rash that my daughter developed quickly. I was an hour away and worried. Because my pediatrician uses Mend, I knew I could send him a picture and see what he thought. In under 5 minutes, my pediatrician was able to make a diagnosis and e-scribe a prescription cream to my pharmacy. I didn't have to leave work, I didn't have to make an appointment, and my worries were immediately relieved! - Sally J.
We are a versatile and leading team of Ph.D.'s, technologists, entrepreneurs, developers, and creative problem solvers who are passionate about delivering you a better, happier digital healthcare experience.
Matt McBride, MBA
Chief Medical Officer DO, FAAFP, CMD
Dr. Craig Finch
Chief Information Officer, PhD
Chief Technology Officer
Senior Mobile Application Developer
Mobile Software Engineer
Business Development Manager
And 10+ other fantastic team members ready to help advance your healthcare organization.
Creative Provided by &
Please feel free to contact us anytime to schedule a demo and find the right telemedicine solutions for your company.